Bose QuietComfort Cancelling Personalized Cancellation Reviews Summary

Sound Quality

Pros:

• "The sound is clear and crisp. But there is barely any bass."
• "Bose sound quality never disappoint me, it's really good as usual."
• "The sound was clear with excellent bass for earbuds."
• "Sound in these headphones is great."
• "The sound quality is superb (as to be expected from Bose)."
• "As soon as I hooked up the Bose earbuds, I got the full, rich sound I was looking for!"
• "Sound is phenomenal!"

Cons:

• "The sound is just ok for the price."
• "These things are crap especially for the money. Never again, $400 down the drain."
• "The sound quality that this product offers it is absolutely fantastic so amazingly clear."
• "The sound is also mediocre, I don't notice a big difference than other buds."
• "Sound is what you expect from Bose, and for the price it had better be good."
• "The bass is completely distorted and the mids and highs are horrible."
• "These earbuds have really good sound and noise canceling!"

Fit and Comfort

Pros:

• "The fit for my ears right out of the box is fine it's comfortable for me."
• "They don’t make my ears sore after prolonged use."
• "I’ll start with the positive first, they are relatively comfortable."
• "They are comfortable and I wear them for hours at a time without discomfort."
• "Comfort was also great after 90 minutes of continuous use."
• "These are so comfortable in my ears."
• "They fit my small ears."

Cons:

• "I apparently have really difficult ears for wearing earbuds, I have still not found any that will stay in my rears."
• "First, they don't fit well, they were always falling out of my ears no matter what fitting or angle I put them in."
• "Unfortunately, I was disappointed to discover that they are very difficult to fit into my ears in such a way that they will reliably stay put while exercising or walking."
• "No matter what variation of ear rubber or liner you put on there. It never fits in your ear comfortably."
• "Starts to hurt ears after 30+ minutes of use due to how snug they fit."
• "They constantly feel like they are falling out and I’m having to adjust all the time."
• "Difficult to keep a snug fit, if you sweat they will fall out at the most inopportune time."

Noise Cancellation

Pros:

• "The noise cancelation was like none I've ever experienced with any earbud - I felt immersed, literally."
• "Noise cancellation is phenomenal."
• "Noise canceling is very good."
• "You can truly enjoy what your listening instead of the chaos around you."
• "The noise cancelation and sound quality are A+."
• "Incredible sound. You pick up sounds and quality in songs you've never even noticed before."
• "The noise cancellation technology is very impressive."

Cons:

• "Can't really tell a difference between 'aware' and 'quiet' modes, except for when there's a really loud noise in Aware, you get an echo."
• "The noise canceling feature goes in and out."
• "Noise cancellation: fantastic."
• "Even in the highest noise cancelling mode, they barely make a dent in the surrounding noise."
• "I also found the active noise cancelation a bit overrated."
• "The level of noise canceling part is really good for earbuds."
• "Apart from that the noise cancelation isn't nearly as good as people say it is. I hear more of the plane engine than with my airpods pro."

Connectivity

Pros:

• "Downloaded the app and familiarized myself with the settings - very easy."
• "It is simple to activate pairing mode with the case."
• "Touch controls are seamless and make it very easy for controlling."
• "The connection and pairing (so far) are seamless, immediate and consistent."

Cons:

• "Complete waste of money and horribly disappointing interface with your electronics."
• "They will disconnect for no reason at all - I'm not moving, not messing with the case, not messing with my phone....nothing."
• "Then I started having problems with them disconnecting from my phone and or computer randomly and it just got worse."
• "They randomly disconnect. At times only 1 decides to work."
• "The app for controlling the headphones is poorly designed and appears to be causing a lot of the issues I am experiencing."
• "These have some serious connection problems."
• "Nothing but trouble connecting. They randomly disconnect."

Battery Life

Pros:

• "Battery life is better than others and the case charges them always to 100% so you can enjoy your day!"
• "Battery life is great - I don't have to plug them into the wall but maybe once a week."
• "Battery: great. Never ran out ever for me yet."

Cons:

• "I will get maybe two or three hours of battery life before I have to recharge them."
• "They last maybe an hour, or hour and 10 minutes, maximum."
• "Would only fully charge to 80%."
• "So my $300 investment is basically unusable after 16 months."
• "It is very hard to determine the battery life of the case, only a light to go off of."
• "Battery life is pretty good IF they don't keep playing when you take them out of your ear and set them down."
• "Battery life is great too."

Customer Service

Pros:

• "The only reason they don't give a 1 Star is because their customer service is great."
• "Edit: I went through the return policy with Bose and it was a breeze."
• "Bose seems to have a pretty good customer service/warranty bc I did a few clicks on their website explaining issue and they’re replacing these QC 2s with Pair of the ULTRAS!!"
• "Not only did Bose take the QuietComfort II earbuds and send me a replacement -no questions asked-, they upgraded me to the new QuietComfort Ultra."
• "Within 2 weeks I had the new upgraded bose earbuds free of charge."

Cons:

• "If I could give them a zero I would. They started failing within a month."
• "Now Im stuck with $270.66 earbuds they I cant use and Bose and Best Buy are passing the buck on each other."
• "Contacted Bose customer service (Not in the USA) and they tried to tell me they were out of warranty being 1 year and 1month old."
• "I would like an exchange or our money back. Amazon, please assist me."
• "According to Bose they are 'out of warranty' and my only option is a 'replacement' which will cost $195."
• "Their customer care replaced the entire thing... I hope."
• "I tried customer support which was a bit difficult."