EnerPlex Mattress Camping Travel Built Reviews Summary

Material Quality

Pros:

• "EnerPlex Air Mattress is made with top notch, high quality, materials."
• "It's what you'd expect from a quality air mattress."
• "But it’s actually good quality, I appreciate the electric pump that inflates and deflates it."
• "The mattress seemed to be good quality at first. Very heavy and thick material."

Cons:

• "Quality control is terrible."
• "Considering how expensive this item is, I am shocked by the lack of quality."
• "The patches that came with it didn't adhere to the blue top, so I had to find another patch kit that would work."

Comfort and Usability

Pros:

• "It was very comfy & held it's air."
• "It was so easy to inflate."
• "Easy to inflate and deflate."
• "This twin mattress blew up fast, and the motor deflates as well."
• "It was extremely comfortable and stayed inflated for over a week."
• "Bought this for my nephew to sleep on when he came to visit. He loved it and said it was very comfortable. Stayed fully inflated and didn't go down."
• "It was so easy to inflate and was even more comfortable than the bed in the room."

Cons:

• "This thing was like trying to sleep on a raft in the Gulf during a Cat 5 hurricane."
• "The second night it leaked air."
• "The air will go out so fast you should be ready to hit the ground really hard."
• "Then It got harder because it was slowly loosing air."
• "The mattress gradually got worse and now will get very low on air within 2 hours."
• "The first night it started losing air after a few hours."
• "It goes flat through the night and then I am on a hard wood floor."

Customer Service and Warranty

Pros:

• "The customer service is outstanding. I made an email contact with the customer service department and they responded the next day and resolved my question."
• "Replaced with warranty when it started to deflate. The process was super simple."
• "To my amazement, they sent me a new one!! This is a GREAT company to do business with and I highly recommend them!!"

Cons:

• "This manufacturer states it has a two year warranty. I have contacted them within the warranty period, twice, and have gotten no response. Very disappointing."
• "The company has a 1 year warranty but they will not return my email request for a replacement."
• "There is no warranty. When I contacted Amazon to get info to contact the seller they gave me a phone number and website for a company that has nothing to do with this product and only spoke German."
• "I have reached out to the company through the Amazon link to email them twice with no response."
• "Had this less than 3 months and it just split, tried calling and emailing them and the email and number they provide is not working neither is the link on Amazon for Support."
• "Tried to contact the company to either return, exchange or refund. Would have at least appreciated a response, but after multiple attempts to reach them we haven’t gotten a single reply."

Odor and Chemical Smell

Pros:

• "We blew it up and put it in another room for the night and no smell the next day."

Cons:

• "Only 'negative' is it has an offgas smell when you first use it, so I'd recommend inflating it and keeping it out to air for a day before actually using it."
• "The problem was that the chemical smell didn't go away even after I left it out and inflated for 3 weeks."
• "It’s really easy to inflate and comfortable from the start, but it’s very smelly."
• "The smell of chemicals was so bad."
• "The repellant toxic smell was overpowering."
• "The terrible toxic plastic smell did not go away."