LittleHippo Childrens Trainer Sounds Machine Reviews Summary

Setup and Usability

Pros:

• "It's super easy to set up, I just wish you could save the nightlight with the sleep timer because I have turn it on and off every time."
• "This clock is super easy to use and has all the features you need."
• "It was so easy to set up and customize to fit my child's bedtime/wake time routine."
• "This clock was very easy to set up and change if needed, utilizes a USB plug-in, is a perfect size for your child's nightstand, easy for them to snooze and understand, and provides fun colors and sounds for their sleep environment."
• "It’s very easy to setup. I was able to get the time set, sleep times set, and custom options I wanted set in a matter of a few minutes."
• "Very intuitive and easy to set up and easy to explain to our 2.5 year old and his other care givers."
• "The directions were very clear on how to set everything."

Cons:

• "The clock is also a bit cumbersome to set up."
• "The buttons are small with minuscule raised white lettering on white plastic in a straight... absolutely frustrating unless you've memorized their order."
• "You can only set one nap timer so I need to manually change the time and doing so is cumbersome."
• "The controls themselves on the underside are nearly unreadable and frustratingly poorly thought out."
• "The buttons and display are so archaic it's hard to know exactly what you're doing right or wrong."
• "For one, getting it set is not very easy."
• "I gave it 4 stars because it was a little confusing to set it up."

Customer Service

Pros:

• "The company has Great customer service and so personal and caring."
• "Contacted Little Hippo and customer service was AMAZING! They got back to me immediately."
• "We also had a brief issue with setting the clock in the beginning but received a prompt, detailed response from customer service that solved the problem right away."
• "Customer service is GREAT! I received a clock whose 'hat' didn’t work to turn off the alarm. I reached out to customer service and they sent me a new one in a few days."
• "Customer service was outstanding, quickly taking care of the problem!"
• "Customer service is also great. Very responsive and helpful!"
• "ABSOLUTELY LOVE the personalized customer support from Jaclyn at Little Hippo."

Cons:

• "Called customer service. At least twenty-five rings later, the prompt for a message came on. I left a detailed message. It's many days later and no return call."

Design and Features

Pros:

• "The product itself is really great. I love all the features and options to help with sleep training."
• "This thing is great, you can set sleep and nap schedules, it’s got sounds and lights."
• "This clock is so easy to set, has multiple functions like the OK to wake mode."
• "It’s also the only thing we need to travel with now because it also has nightlight and sound machine feature."
• "Our daughter still waits for the light to be green often and loves choosing the color of nightlight (there are several pleasant options!)"
• "My favorite feature is the adjustable warning light before the light turns green and the child lock feature."
• "The clock has all the important functions of a sleep/wake clock."