Super Strong Folding Step Stool Reviews Summary

Sturdiness and Durability

Pros:

• "They are strong enough to hold his 260lbs and collapse flat for storage."
• "Very easy to unfold and feels sturdy under your feet."
• "Nice and sturdy. Doesn't come apart while bouncing around in the truck."
• "It is very sturdy and just the right height for me."
• "They are sturdy and strong for the adults to use."
• "It is lightweight, easy to setup, sturdy & stable."
• "It's light, folds flat, and is study enough to hold 300 lbs easily."

Cons:

• "The hinges on the stool broke off after a few months making the stool unusable and very dangerous."
• "This stool cracked and broke within two months of casual use around the house and no one over 190 lbs. has ever used it!"
• "This stool broke in the first few days we used it."
• "I am 115 pounds, I was simply using it as normal and it collapsed and the side pieces completely broke off."
• "Used for three weeks, then came apart in two places and actually cracked completely through in another."
• "It completely exploded when I stepped on it and my foot went right through it."
• "Advertised as sturdy to 300lbs. I weigh 230, stood on a corner and it crushed and I fell."

Design and Storage

Pros:

• "The best part is it folds flat so you can slide it into a small space to store it."
• "This is an amazing product and so easy to store after using."
• "It folds up easily and is about the size of a laptop when folded."
• "I love that it folds up nicely when not in use and is easily stored."
• "It folds quickly, takes up very little room."
• "Great step stool, I need something small like this and not to bulky when you fold it up for the kitchen."
• "It folds flat and easily stored in tight place."

Cons:

• "Light weight and easy to carry but it is difficult to get fully set up."
• "It's a fine stand/stool. Easy to open, however, you do sometimes have to pull out the sides."
• "I only gave it two stars for easy to fold because, though it is easy to fold, It seems a little frustrating to me to get it open all the way."
• "The platform is quite small...I feel like if I step wrong it might tip."
• "I wish it was a little bigger."
• "The problem is that it does not unfold and seat the side folds as it should."
• "Also its a bit difficult to open and close."

Customer Service and Warranty

Pros:

• "The company did contact me and made a full credit for the item, which was very nice. I always appreciate good customer service."
• "Correspondence was pleasant and very customer oriented."
• "Customer service quickly contacted me for a refund or replacement."
• "As seller reached out and offered a full refund, after seeing my review."
• "Wonderful customer service!!! They reached out after reading my review wanting to make it right."
• "Outstanding customer service! ***** FIVE STARS. !"
• "Great customer service!"

Cons:

• "Contacted Spranster and were told many untruths including that we did not register the bench."
• "They never responded in any way."
• "I tried to email them and no one has responded to my email, it has been over 2 weeks."
• "Submitted a warranty claim through their website over 3 weeks ago. I still haven't heard back from them."
• "It was difficult to get Spranster to honor their lifetime warranty, I filled the claim through their website with a photo and then after hearing nothing for 3 weeks, I email them and then provide all information again over email."
• "I had registered the item, and asked for a replacement a week after receiving in July. As of October, I have heard nothing from them."
• "Giving the seller a chance I wrote them directly first and reported what had happened. No reply & looks like I'm stuck eating the cost for an item that lasted 3 weeks."