Aroma Housewares Pot Style Steamer ARC 743 1NGB Reviews Summary

Size and Capacity

Pros:

• "It's compact, yet makes more than enough rice to last a few meals."
• "The 3 cup model is the perfect size."
• "This is perfect for one or two people, as you can make a whole meal at one time."
• "This unit is as small as it looks but is large enough for one or two people, maybe a small family if rice is a side dish."
• "This is small and compact but is a perfect size for me and my sister."
• "I have a family of 4 and I still had enough to give some rice to the dogs."
• "More than enough for a family of 2."

Cons:

• "The reality is that this tiny cute pot would never cook more than 1 cup of rice, and capacity 3 cooked cups of rice."
• "It was a little smaller than I expected but it did the job needed."
• "I had to return this. Not because it didn’t work but because when I opened it, it seemed very small."
• "There is no way it would cook 6 cups!!"
• "It serves its purpose but it is a little smaller than what I actually prefer."
• "If I put 3 cups of rice, it's more than enough for a family of 3 for 1 time."
• "It's much smaller than expected."

Usability and Features

Pros:

• "It's quick and easy to use."
• "I really like how fast it cooks our rice."
• "It figures out when its done and switches to warm mode."
• "i like how you can cook rice and steam vegetables or egg at the same time."
• "Also has a measuring cup for the rice that make it easy to use."
• "Add your ingredients, plug it in, flip the switch, set a timer on your phone, and forget it."
• "Works exactly as advertised, cooks rice perfectly every time with minimal effort."

Cons:

• "When cooking it bubbles to the top and spills it out of the vent hole all over the place."
• "I wish there was a bit more feedback to indicate that the rice is done cooking."
• "The rice pot itself doesn't seem to balance properly inside the cooker."
• "It always burns on the bottom and usually makes a terrible mess all over the countertop from the vent hole."
• "The inside paint does flake after awhile."
• "You cannot cook more than 3 cups of rice in this machine."
• "The switch to 'cook' is really touchy and won’t stay on consistently."

Quality and Durability

Pros:

• "The non-stick pot is easy to clean, and the exterior of the cooker is sleek and stylish."
• "Some of the nonstick has come off the inner pot and I’m not sure how it got dented but it’s still working!"
• "It's now march of 2024, and despite near daily use, it's still in fantastic condition and making perfect rice every time."
• "Really decent life span for a simple low cost product."
• "It still works absolutely perfectly."
• "I've had it for over a year."
• "Buying this one for the second time after my first one died after 8 years."

Cons:

• "I've never gotten a batch of rice WITHOUT A BURNT BOTTOM."
• "We had this pot for around 6 months and it was pretty scratched up."
• "The steaming tray is cheap aluminum that is not dishwasher safe."
• "Very cheaply built."
• "The big problem is the nonstick coating, which started to develop scratches in 6 months."
• "It started to cook the rice weird. Like there was no winning with the cooker."
• "The build quality feels very cheap."

Design and Build

Pros:

• "The compact design fits perfectly even in our small space."
• "The size is right and I like the glass lid."
• "It's super cute and not too big, so it fits perfectly in my tiny kitchen."
• "This is a very easy product to use and I had fun using it."
• "The steamer attachment is a big Plus."
• "The steamer works perfectly, I steamed some broccoli and carrots and they were perfectly cooked, not too soft and not too firm."
• "The rice cooked evenly and thoroughly because I hate hard rice."

Cons:

• "The only problem is that the lid doesn't fit the pot."
• "It spewed steam and starchy water all over the top of the lid and my counter."
• "The cooked rice tends to become 'webbed' at the bottom if you don't rinse out the starch well enough."
• "But does it also scratch easily and end up causing health problems?"
• "The hot plate is way too hot and the water boils and spills over the electrical components."
• "One major design flaw of this appliance is the three point base it sits on."
• "The tripod design is poor, so be careful when pushing the on button as mine nearly toppled when I went to turn it on."

Customer Service

Pros:

• "I contacted customer support and they were very helpful."
• "This is our new society of unreliable service, AI technology and products you have to buy online due to inventory."
• "I am so pleased with this cooker that does exactly what I want and need every time."
• "Happy with this purchase. Price point is great."
• "We jokingly call it 'the little rice cooker that could' because of how amazingly it's holding up."
• "I was able to quickly enjoy my meal."
• "I love this thing. The rice never gets burned to the bottom as long as you measure the water correctly."

Cons:

• "Customer service is terrible. I gave them all the requested information in the first email."
• "This is hands down the worst product and terrible customer service to boot."
• "Very disappointed and frankly quite shocked how they are getting away with it."
• "Customer service is impossible to get a response."
• "It's easy to forget to unplug the rice cooker when you're done."
• "Everytime the pot overflows and the food hasn’t cooked right."
• "Do NOT recommend."