hiccapop Mattress Playpen Playard Washable Reviews Summary

Thickness & Comfort

Pros:

• "It is 1 and half inches thick which is the limit for pack n play and they should be no thicker than that."
• "Compliant with regulations and although thin, it provided that soft comfort for our grandchild to be able to sleep comfortably!"
• "Super comfy and my grandson sleeps great on it when he sleeps there."
• "It fit perfectly and I love the fact that the mattress features two firmness options."
• "It’s just the right amount of firmness and softness!!"
• "This mattress is soft while still meeting safe sleep requirements. Quickly fluffed up and no smell."
• "The 1-inch thickness strikes a great balance—soft enough to offer comfort but firm enough to support proper sleep posture for my baby."

Cons:

• "Pretty bummed and disappointed."
• "I thought it was going to be thicker when I ordered it and was a little worried that it was thin (about 1.5 inches? Didn’t measure)."
• "It inches 1.5 inches but it feels like a lot less."
• "We received our mattress today and very disappointed in the material of the mattress. I feel it is completely deflated and flat."
• "The product is incredibly thin, which is fine but you can feel the handle that collapses the pack and play through the mattress."
• "This mattress is very soft and comfy... it does not exactly meet safe sleep guidelines for a firm sleeping surface (even the firmer “infant” side)."
• "It is not even close to enough cushion for a baby."

Travel & Portability

Pros:

• "It's great to travel with and customer service is also amazing!"
• "It is easy to travel with and folds up well."
• "It comes with a separate carrying case for easy traveling of just the mattress."
• "For traveling/storage it takes up about the same amount of space as the pack n play but it's super lightweight."
• "It was easy to travel with and fit perfectly corner to corner in our pack and play."
• "It fits our pack n play and our child sleeps great on it. Super easy to transport as well."
• "This was a great purchase, I was skeptical about traveling (by car) with this but it sits nicely in the trunk under luggage no problem."

Cons:

• "It doesnot fold up so not good for travel."
• "Only downfall is stains don't come out easily (but it is waterproof which is great) and can travel if needed it's light weight BUT it doesn't fold and my pack n play won't fold together with it in it."
• "The pad does not fold into thirds as stated in the description. It sort of awkwardly rolls or bends, but it is not able to fold for traveling without causing creases and bends which prevents the pad from lying flat when unpacked."
• "Also, not tri-fold, so not the best for travel."
• "I just was buying for the TRAVEL purpose, which I would not travel with it again."
• "The only thing is it doesn’t fold up so traveling with it in my small car is impossible."
• "Well I brought it rolled and still in the packaging, but then getting it home was a STRUGGLE! It does not fold up easy."

Customer Service & Company Support

Pros:

• "Not only is this the best mattress for a baby's pack and play, but I called the company directly FOUR YEARS LATER... and they sent me a brand new one no questions asked and free of charge!!!! Absolute best!!!"
• "The mattress is super soft and easy to travel with but what really stood out to me was the Customer Service."
• "I needed help from customer service and their response time and customer service was amazing."
• "The customer service was amazing I received one whose foam did not completely expand and they sent me a new one so fast."
• "Their customer service is similar to that of a small family owned business vs a large corporation who care more for quantity than quality."
• "I was very impressed with this company and their customer service."
• "UPDATE: the company read my review and sent me a new mattress cover without me even needing to reach out to them. 5 STAR COMPANY."

Cons:

• "I would like some answers before returning this product. I'm very disappointed."
• "I emailed the company to let them know my issues and they ignored my questions/comments and asked me to leave a positive review because it arrived."
• "The faulty cover, though, and especially the non-responsive customer service, cost us a difficult night, wasted our time, and made me regret the purchase."
• "My suggestion to anyone that tries to obtain a lifetime warranty (that is guaranteed with the product)… Don’t tell the truth. Instead, just cut up your mattress and send a picture of it to obtain warranty. Otherwise their insane management will accuse you of lying."
• "It didn’t come with washing instructions."
• "The carrying bag zipper seems a little flimsy. I wish the company had a sturdier carrying bag! Other than that, it's a great product."
• "Only have had this product a week so returning!"