KitchenAid KSM150PSAQ Artisan Pouring Shield Reviews Summary

Attachments and Accessories

Pros:

• "I've bought several of the attachments such as the ice cream maker (fabulous easy homemade ice cream), the spiralizer (sooo much better than the Vegetti) and the food processor attachment (love it!)."
• "With so many attachments, you can make all sorts of goodies like cakes and icings to pasta and spiralized veggies."
• "All accessories made within the last 60 or so years will fit any model, which is a testament to the reliability and legend of the KitchenAid brand."
• "We also received the pasta maker attachment and it works just as well!"
• "The accessories for the mixer make it more and more useful and they can be so worth it!"
• "Also love the ability to expand capabilities with additional accessories."
• "Just learned you can buy different attachments too to do all kinds of different things!"

Cons:

• "Now someone has to find a dough hook and order it to make fresh bread for all the children."
• "I had difficulty finding quality parts for it, replacement paddles and whisks."
• "The pouring shield has never attached securely to the mixing bowl so I generally don't even try to use that."
• "It’s disappointing the bread attachment won’t come off."
• "The pasta maker & other accessories wouldn't fit all the way in grove."
• "Six quart attachments don’t fit it."
• "However item shipped without one of its accessories."

Performance and Quality

Pros:

• "It cuts my mixing times down drastically."
• "Most importantly it performs beautifully."
• "I made two gorgeous loaves of bread with the first trial."
• "It works exactly how you expect."
• "The KitchenAid mixes the ingredients so thoroughly on its own, without me having to insert a spoon to help stir."
• "I have used this for about two months now and the motor is working great."
• "It is a BEAST of a professional grade machine that takes all the hard work out of blending, mixing, creaming, whipping, kneading... and a breeze to clean up, once all the whirring and blurring is done!"

Cons:

• "This Artisan just doesn’t have the UMPH that my grandmothers mixer has."
• "Only 4 stars because I make a lot of bread and find the motor bogs down kneading a 2-loaf recipe."
• "The first and only time I used it I was at the very end of the mixing process when it froze."
• "The beaters are inferior."
• "The whisk doesn’t reach the bottom!"
• "Mine gets hot after 5 minutes of mixing while my moms only gets slightly warm after 20 minutes of mixing."
• "The motor becomes extremely hot after using the device for 2 minutes, and then the machine stops working."

Customer Service and Support

Pros:

• "Customer Service is always wonderful."
• "When I called OXO to see how I could PURCHASE a replacement, they sent me a new pan for free even though the damage was our fault - now THAT'S customer service!!!"
• "They were incredibly friendly and clearly stand behind their product."
• "Kitchenaid support was great and sent a free replacement."
• "I called the U.S. based customer service and spoke to a very pleasant representative who immediately sent a new unit to my home."

Cons:

• "Called kitchenaid again, my wife was harassed for her accent."
• "While attempting to use the website to put in my service issue, it would not accept my model number on my appliance."
• "I immediately contacted Amazon and wasn’t offered a replacement just that they could only have it returned."
• "It's now 2 1/2 weeks since KitchenAid received the unit and they still have 'no further information regarding your case'."
• "Tried to get support help from company and was told model number wasn't good."
• "I received very poor customer service through kitchenaid which left a very bad impression of the company on me."
• "Unfortunately, since I am outside the warranty window, per the customer service representative KitchenAid will not stand behind the mixer, apparently even if there are factory defects."

Design and Aesthetics

Pros:

• "The black onyx cleans up nicely and looks great in my kitchen too."
• "The color is a very beautiful cream/beige color."
• "The look is sleek and looks beautiful in our updated modern kitchen."
• "It looks nice on the counter, good retro color, not too big, not out of place."
• "My husband ordered the pistachio color for me and it is gorgeous."
• "Finish is beautiful. The matt color is so easy to wipe clean."
• "There are so many colors to choose from, there is no way you can't find one that is an aesthetically pleasing addition to your kitchen."