DreamyBlue Premium Pillow Sleeping CertiPUR US Reviews Summary

Adjustability

Pros:

• "I love the fact that we can adjust the filling for personal preference."
• "It's very easy to take out fluff (which they provide a ton in there)."
• "You can adjust the height however you want it."
• "LOVE that you can adjust this."
• "You can adjust the firmness by simply adding or removing filling."
• "Being able to add more / take out filling allows you to find the perfect fit for anyone using it."
• "The coolest part is that you can add or take out the foam to match your perfect head level/comfort."

Cons:

• "After exhausting all extra stuffing to add to the pillow it still overall only lasted a year and a half before it was unbearable to use anymore."
• "It felt thin so I added all the foam to it. Big mistake. It swelled up and hurt my neck."
• "The filling itself is weird and stringy/flimsy, not shredded memory foam like in other pillows we’ve had."
• "It took a couple of nights to get the fill right."
• "I just woke up with neck cramps."
• "It STILL doesn't have enough filling to maintain its shape and structure all night."
• "After just an hour or so of sleep, it feels bunched up and somewhat hard. It hurts my ears."

Comfort and Support

Pros:

• "This pillow is perfect for people that like to fold and smush their pillow to the shape they want."
• "The pillow is so soft yet very supportive."
• "Provides excellent neck support throughout the night and will keep your head in-line."
• "It's so soft and so supportive I just cannot say enough about this pillow."
• "The pillow is the perfect firmness for my liking."
• "It's plush but supportive, doesn't cave in, supports my head/neck throughout the night."
• "The pillow is soft enough to conform to my neck but also supportive enough to hold my head."

Cons:

• "Every night I woke up multiple times throughout the night with upper back and neck pain."
• "It's not supportive. It gets flat where your head lays."
• "It offers no support, it's super plush but it compresses so easily and deeply that even with every ounce of added stuffing it just collapses as soon as your head hits the pillow."
• "I would fluff them before bedtime, and as soon as my head hits the pillow they would go flat."
• "5 months later I'm back to constant neck and upper back pain and headaches, pillow stays flat without constant 'fluffing'."
• "It's a bit too tall for laying on back and laying on side."
• "Long-term, this pillow is just not providing the right support for me."

Quality and Durability

Pros:

• "After about 3 yrs with my original purchase, I just purchased another one and the quality remains great."
• "The quality of the pillow is great."
• "This pillow is very well made and comes with extra filling so you can adjust the loft to your own preference: take some or put more in."
• "Pillow is high quality."
• "The stuffing is great and excellent quality."
• "It's been 6 weeks now and still holding its shape."
• "With the DreamyBlue a year and five months later it is still in as good a shape as the day it came in the mail!!"

Cons:

• "It is so hard that its almost impossible to get comfortable."
• "It felt like a feather pillow when all the feathers move away from your head and you are practically sleeping directly on the mattress with no pillow at all."
• "Then it kept expanding and expanding to the point where it would not even fit in a pillowcase."
• "Not to mention the pillows were hot and would make my head hot."
• "The stuffing was different and has a stringy fiber that my other one didn’t have."
• "The pillow I received... was missing quite a bit of stuffing and had multiple yellow stains."
• "It was great at first but then began to flatten after a few months of use and is now uncomfortable to sleep on."

Customer Service

Pros:

• "Her customer service was excellent."
• "There was one small customer service concern with the second pillow when it arrived, that was immediately resolved by the company."
• "The product and service was great!!!"
• "Finally, I reached out to customer service for something that was entirely my fault, and they went above and beyond to solve the issue."
• "Wonderful product and customer service."
• "So far I've not been disappointed by the product or their support."
• "They have amazing customer support."

Cons:

• "If this is memory foam..mine has amnesia! Very disappointed."
• "They want to reimburse me money instead of REPLACING THE PILLOWS."
• "I would not buy again."
• "Unfortunately the bag of extra fill had exploded during shipment so some of the fill was lost."
• "I read the reviews... I knew it had a record of bad smell but I figured it was exaggerated…I was wrong!"
• "My original order was lost in shipping so I had to reorder."
• "Really unfortunate because it was bought as a gift and by the time it was opened, it was past the return window."