Linenspa Premium Smooth Mattress Protector Reviews Summary

Waterproof Quality

Pros:

• "It's soft but definitely waterproof. I have spilled water on my bed and it did not affect my bed at all."
• "I poured water into a little pouch of the material and shook it, squeezed it and no water ever absorbed or escaped through the fabric."
• "It 100% protected the bed from the wrath of a stomach virus from both ends yielding epic amounts of vomit and diarrhea."
• "Even after a serious accident and liquid seeps through the protective pad underneath the bottom bed sheet onto the mattress protector, it never penetrates to the mattress itself."
• "Absolutely nothing (from either end) has gotten through this. My mattress is still pristine thanks to this."
• "The mattress pad underneath was DRY each time."
• "I laid it over the sink and put water in it. Left for 4 hours. Still dry on the back!"

Cons:

• "The protector did not protect the mattress from fluids... They soaked right through."
• "Both our boys had an accident one the same night a few weeks after getting their mattresses and both mattresses were soaked despite Linenspa’s claim their product is '100% Waterproof'."
• "Now after using them for several months and washing them several times they are no longer waterproof. Pee goes straight through."
• "Beware, this protector degrades rapidly and loses its waterproofness."
• "Every time my daughter leaks through her pull up it gets her mattress wet."
• "This mattress protector does absolutely NOTHING to keep it from soaking through."
• "Unfortunately they are NOT waterproof as advertised."

Material and Comfort

Pros:

• "Is comfortable to sleep on. Not hard or crinkley."
• "They wash well, fit on the mattresses well and have a fabric layer over the waterproof layer so they aren't very noisy when rolling over."
• "This one does not make a sound and is very comfy."
• "There is no crinkly sound and it fits snug on her mattress."
• "It’s also soft/pliable and doesn’t make any noise."
• "This mattress protector is quiet and soft, not loud and crunchy."
• "Its not noisy and feels like terry cloth. You won't even notice it's under your sheet."

Cons:

• "Seems like it will rip easily on the sides."
• "Even with a soft fitted sheet stretched over the top of it it felt like I was sleeping on a tarp or a trash bag."
• "The urine has always soaked through, we’ve tried to supplement with plastic sheeting underneath and garbage bags, but his mattress is a total loss."
• "It may as well be vinyl, because it feels like it."
• "These things have one job- to stop moisture from penetrating the mattress. You might as well not have it."
• "It's a thin fabric sheet with no water resistant qualities at all."
• "The protector part is a very thin piece of fabric under the mesh that makes up the entire product."

Customer Service and Warranty

Pros:

• "They sent me a new one complimentary."
• "Aniko in customer service responded to my email right away, offered to replace it right away, free of charge, and she was professional and friendly."
• "Linenspa provided fast warranty replacement and sent me a new one free of charge."

Cons:

• "Their customer service is terrible and did not want to take responsibility WHATSOEVER, when both products came from them in the first place."
• "When I reached out about the 10 year warranty they asked for several pieces of information including 'evidence that I had the protector on the bed at the time.'"
• "I’ve already tried to get into contact with the warranty department but have still yet to hear anything back from them about both of their products."
• "Info on the product tag indicates you need to purchase the mattress and cover together from linenspa for the warranty."
• "I hope the company stands by their 10 year warranty!!!"
• "I will try and make a warranty claim but the mattress underneath it is ruined."
• "The product says it has a 10 year warranty on it, I tried to return it/exchange it on Amazon and was not able to do so."

Durability and Maintenance

Pros:

• "Held up over several washes so far just be sure to dry on low."
• "It’s gone through a few washes and dries and it’s holding up well."
• "Washed it and dried it on the shower curtain rod many, many times and it still is like new."

Cons:

• "Hey seller, feel free to issue me a refund for THREE of these wastes of money."
• "Cheap Chinese junk for gullible consumer."
• "Now it's garbage."
• "But after a few washes the waterproof do not work anymore and moisture soak right through onto the mattress."
• "All three of my mattress covers are ruined after washing them according to the directions."
• "It says you can dry these on low so I got them, washed them, then dried them on low and the plastic melted and they were full of holes."
• "The backing appeared to melt together in places, and then when I gently pulled it apart, it ripped the backing, so areas are basically transparent."