Stork Craft Nursery Ottoman Natural Reviews Summary

Assembly

Pros:

• "Very easy to put together. I easily did it alone in about 20 minutes."
• "It took him maybe 20 minutes, if that long."
• "It took me like 15 minutes (very easy to assemble, pretty much comes fully assembled already) to put it together for my wife."
• "All the pieces came in completely intact and, between my husband and I, we managed to get it assembled within twenty minutes or so."
• "Was very easy to put together, they provide the tools required to assemble the glider."
• "Very easy to assemble. Product is sturdy and comfortable."
• "It was fairly easy to build and the ottoman came fully assembled which was awesome."

Cons:

• "The instruction manual did not follow the efficient steps to building the chair."
• "The entire chair was put together when we realized this last piece could not be finished."
• "I had a terrible time assembling. Had to buy screws at a local hardware store because the screws that came with it stripped in the wood!"
• "The amount of time it took to build this seat was very consuming!"
• "It took about 20 minutes to get one part on the chair because it wasn’t lined up correctly."
• "I went to assemble this product today after receiving it through my baby registry and several parts had defective holes."
• "It was missing the hardware kit so I couldn’t put it together."

Comfort

Pros:

• "Cushion behind your back is nice and comfy."
• "It’s surprisingly comfortable, even being an 8 month pregnant, 5’9” woman, and I’m happy with it so far!"
• "Received this on time and easy to assemble. Great comfort."
• "The chair is comfortable, sturdy and was easy to set up."
• "However the chair itself is VERY comfortable and looks nice, so I still gave 4 stars."
• "Decently comfortable. Definitely worth it for $150."
• "Overall, it is very sturdy, comfortable, and provides great support."

Cons:

• "I end up with back pain any time I sit here now."
• "The bottom seat cushion is thin and hard. It doesn’t feel as if it is comfortable to sit on for any length of time."
• "It makes my back hurt if I sat on it for a long time."
• "The bottom cushion also flattened by the point so it wasn’t comfortable."
• "The cushion on the seat is very thin and it become very uncomfortable to sit in the chair for extended periods of time with my rear end going numb often times."
• "After using the chair for quite a few hours for two days, I can feel the coils beneath the cushion, and they are uncomfortable."
• "The back cushion slides down considerably, providing absolutely zero head/neck rest."

Quality

Pros:

• "The chair and ottoman are still holding strong after over 2 years of almost daily use."
• "So far it seems to be pretty sturdy."
• "The wood is a nice rich espresso color and matches the nursery well, it had no chips or defects."
• "The chair itself after all put together is nice."
• "I’m pretty sure this chair will last for a long time."
• "It's now been 4 years and the chair is still used daily."
• "This chair has been used solely by my wife (and child). We have not noticed any squeaking, creaking, ball bearing problems, collapsing armrests, or anything else."

Cons:

• "But many parts of my chair we’re cracked or damaged."
• "The actual chair was terrifying for my husband to sit in—rickety and unstable."
• "Had the product for 5 months and screw broken and wood is breaking at the bottom."
• "The bolt that held the chair to the glider snapped within one month."
• "After only 1 month of use with a newborn the seat cushion has lost ALL of its support and I can feel the metal on the rocker right through it."
• "All the Springs broke within 2 years of the rocking chair with an 80-year-old woman sitting in it every day."
• "Then after only having it for about 6 months the arm broke."

Customer Service

Pros:

• "Company agreed to replace the base which involve calling them and then answering an email providing them dozens if photos."
• "The company replaced the parts quickly after I sent some photos and provided proof of purchase and the customer service people were friendly and helpful."
• "Customer support was great (only reason for 2 instead of 1 star) and tried to get me a replacement."
• "Contacted the company and was quickly shipped a replacement part free of charge. Great customer service."
• "We called StorkCraft and they offered to send a replacement."
• "EDIT 10/5/2022: Heard back from the seller."
• "I’m sure the company will ship us a replacement so it is more of an inconvenience than anything else."

Cons:

• "Only to be told a week later they don’t ship to our APO address."
• "I am very disappointed and as I go back to past reviews I'm not the only one who has had this problem."
• "I have not gotten a refund or another replacement as I can’t find contact information of manufacture."
• "Got this glider as a babyshower present for my baby’s nursery. By week 4-5 the squeaking became so unbearable that I can’t even use it to rock my baby to sleep."
• "The customer service was very difficult, and time consuming."
• "I’ve tried contacting customer service about this numerous times and am very disappointed at the lack of response."
• "We reached out to customer care and they wanted dozens of pictures with explanations."