Sondiko Culinary Refillable Adjustable Desserts Reviews Summary

Design and Ergonomics

Pros:

• "By far the best torch to use with one hand I have ever bought."
• "It comes with additional tips making it easy to use different types of butane cans to fill it."
• "The torch flame can be adjusted on the fly using a single thumb, and the knob can also be locked to keep the flame on during times of extended use."

Cons:

• "Can't lock in position with one hand, must hold it with one and push/turn with the other."
• "The striker is on the back side of the barrel. I really don’t like the design."
• "When compressing the igniter, it would often get stuck in the lock position, which was frustrating and unsafe."
• "Just doesn’t stay set in previous position and I need two hands to set continuous flame!"
• "It is easy to hold but having to push in the button from the back side of the torch is a bit of a stretch for some people."
• "The flame does not adjust high or low reliably."
• "The ignitor has a feature to push in and twist to lock the flame, but this get engaged accidentally very easily."

Reliability and Quality

Pros:

• "This one is working for months now without a problem! Would buy it again for sure."
• "I've went through many butane torches that you can get from little convenient stores, but this is not one of those! As soon as you pick it up you can tell it's better quality and will last longer."
• "Solid, hefty, and giving a strong, steady flame, this thing is impressive!"

Cons:

• "This is a good torch while it lasts. But when it stops it just stops."
• "Terrible quality.. unusable from the start. Flame unpredictably roars up and is the fire is immediately scary large."
• "Only used it 5 times for wood burning projects and now the igniter is already failing."
• "Loved it when it worked. I used it less than a dozen times over the course of six weeks.... then it broke somehow."
• "The new one lasted like a month and the ignitor went out."
• "Upper assembly melted forcing the push button igniter to be stuck in the 'on' position."
• "This torch didn't even last me a few months. The igniter went out on it."

Customer Service and Support

Pros:

• "They reached out to me and offered a replacement free of charge."
• "I wrote this review and the manufacturer reached out to me and replaced the one lighter that didn’t work with one that does."
• "This company is very responsive and seeks to keep their customers happy!"
• "Fortunately, even though the amazon return window had been closed for months, Sondiko sent me a replacement!"
• "The company reached out to me to provide a replacement."
• "The company reached out and I received a replacement within a week."
• "Got this in August and it worked great! Had some issues with it and the company's customer service department went above and beyond to rectify the situation."

Cons:

• "Tried to reach out to get product help thru the Amazon link and no response from the seller."
• "Attempted to contact support as well but didn’t get a response back."
• "Then, Amazon redirects me to the Sondiko website, where I fill out the form to explain the problem... 'The customer service form is not working right now. Please try again later.'"
• "I can't locate any way to contact Customer Service but would love to have a replacement!"
• "Tried getting ahold of company via email. Won't take email when I hit send."
• "The torch stopped working after first use. I tried to contact customer service from Amazon but it redirected to seller's site to send a message."
• "So I received a defective torch. No big deal things happen. I contact sondiko via the little card in the box after sending all the information they tell me while it's one of their products it wasn't sold to me by them, so I have to go through amazon to exchange."

Safety and Fuel Efficiency

Pros:

• "The amount of fuel supplied to the flame is adjustable which keeps the rubber from bursting into flames."
• "Super powerful flame. Insanely long life (ie efficient fuel usage)."
• "No leaks when refilling. Use in the shop. Has shrunk many wire connectors and started many fires in the wood stove."
• "It works well using my dynavaps! Don’t have to refill for 4 days+!"
• "This little thing is perfect for creme brulees- I haven't burnt one with it and it's really easy to use and reload."

Cons:

• "Everything was great until it ran out of fluid and I went to refill it using a high quality (colibri) Lighter fluid. I filled it up. I then went to use it and the entire lighter Burst into flames."
• "After filling this with gas, I turned the knob and pushed it in to ignite. An exceptionally long flame shot out the end and could have caused a fire."
• "When attempting to refill the torch, the butane splashed all over my hand, which was quite dangerous."
• "The torch worked well, but leaked butane profusely when I tried to fill it."
• "The torch is impossible to refill with butane you can use adapters and try different tips but you’ll see the butane just fizzle out."
• "It leaked the very first time I filled it, and could hear the hiss of the butane leaking."
• "When trying to fill this, fuel sprays all over."