System Puzzle A2PLAY Premium Materials Reviews Summary

Puzzle Quality

Pros:

• "Puzzle pieces are stiff & fit closely."
• "The pieces were durable snapped together nicely."
• "Pieces are solid and hold a connection."
• "The pieces are well made and thick."
• "The pieces fit snuggly together - no strange or unusual shapes."
• "The pieces were thick enough and fit together well enough that you could tell if something wasn't a 'fit'."
• "The pieces interlock well, so once you have it together, it stays together."

Cons:

• "There is no crispness to the details and huge swaths of almost solid black and muddy dark magenta."
• "Very nice picture but very poorly done puzzle pieces...about 25% of the pieces look water logged or to thick."
• "The pieces were finished so poorly that so many which were still attached when I pulled them apart, tore edges of the image away from the back."
• "Several pieces were bent, or separated because they had to squeeze the pieces in to the box."
• "The quality of the puzzle is good except for the fact that a lot of the pieces were bent."
• "I found about 30 damaged puzzle pieces."
• "Huge percentage of pieces damaged. Bent, delaminated, mangled and bent pieces, broken off nubs, etc."

Customer Service

Pros:

• "Very accommodating and will order more puzzles from them, they care about delivering a good product."
• "They sent me a new puzzle the next day!!!"
• "The new puzzle came faster than the previous one and they even followed up with me about the new one!!!"
• "The service far exceeded our expectations."
• "I’ll be checking to see if this company has more puzzles to offer, based on this experience."
• "The customer service was amazing and we got a brand new puzzle within 3 days of contacting customer service."
• "Excellent customer service too!"

Cons:

• "But there’s no form on their site and no way to contact them."
• "Would not buy a puzzle from this company again."
• "Super disappointed that I can’t get a hold of anyone about this."
• "But it was incomplete, missing one piece... No answer."
• "They don't ship to military APO addresses so I still had to pay a third party $25 to send me the new puzzle."
• "I disliked this!!! Would not buy again!"
• "I followed the instructions for requesting a new puzzle about a week ago, but haven't heard back from them yet."

Assembly Experience

Pros:

• "This puzzle was really hard in some areas and really easy in others but it made for a great puzzling experience."
• "Once together, very nice clear pic. Highly recommend it fer sure!"
• "Hard AF. All of that black space nearly killed us. But the image sparked some fun conversations with my 6 and 9 year old about the solar system."
• "This puzzle was a challenge to put together and I like that."
• "This puzzle can provide several hours of fun for people of any age old enough to handle the pieces and recognize the shapes."
• "I loved doing the planets and the sun."
• "It took me 6 glorious space fill hours to finish this galactic challenge."

Cons:

• "Trying to piece together the dark tones became monotonous and, at times, frustrating."
• "It's difficult to assemble because the damaged pieces do not fit well."
• "The dark background took a lot of time to complete."
• "Good educational puzzle, but once the planets, asteroid belt and orbits are assembled, the remaining pieces are basically by shape."
• "It is difficult to determine the color of the dark pieces in certain light sources. It is more frustrating than fun unfortunately."
• "However, the planet Jupiter is a huge section of mostly orange, white and brown and was a bit of a slog to get through."
• "I will admit to getting frustrated with all of the dark space and meteors and asteroids."