Dublin Home Decor Tray Balls Reviews Summary

Quality and Design

Pros:

• "Great quality and very sturdy!"
• "Great craftsmanship. Has good weight to it and looks even better in person."
• "This is a lovely product and looks the way I expected! It is very well made, has a dark brown rich design."
• "This is a very solid, well-made decoration set!"
• "These look extremely elegant and fancy, I love them."
• "The design and quality of material is great."
• "Very heavy and well made."

Cons:

• "However, it is shorter in length and is shinier than it looks on the website; and, the Orbs balls didn't seat well (too unsteady) so we returned it."
• "The balls are made of plastic and are light weight, they had a sort of a discount store toy feel."
• "It certainly lacks good finish. The painting was not done properly at all."
• "The tray has a beautiful curved edge, brushed finish with an accent mosaic design on both ends."
• "This set is not well made. The construction is good but the measurements are off."
• "The design on the balls and tray are craved into the item and are surprisingly heavy."
• "The plate the balls sit on is ceramic in the lovely brown colour just like the balls and the balls are good quality not plastic."

Shipping and Packaging

Pros:

• "Excellent! Fast shipping! Beautiful nicely package."
• "Arrived in good time and in one piece which is always helpful!"
• "Received my package two days after ordering it, and it's the perfect piece of decor I was looking for."
• "Perfect! The fastest shipping I have ever seen!!!!!!!!!!!"
• "Arrived in the time specified and was packaged to ensure safe delivery."
• "These arrived well packaged & a lot earlier than expected."
• "Wow! These are so cute. Came very well packaged, individually wrapped. They are nice and firm feels very fancy."

Cons:

• "Also, it's taking UPS a long time to return and thus delaying my refund."
• "I ordered this and did not get it yet. Said it’s running late and still have not received. No updates."
• "Unfortunately, I received this and the tray was chipped, sent right back and ordered another one."
• "Arrived damaged, I would like to have the center or replaced but it is so much trouble and nobody really cares anyway."
• "So bummed. I received this item today and it has a large chip in the base. Very disappointed."

Customer Service

Pros:

• "Communication was unexpected. However, I was given a polite thank you email from the seller."
• "I was offered a free replacement and the issue was fixed."
• "They stood behind their work and promptly corrected the issue. The customer service is very impressive."
• "My first one was cracked and the seller immediately shipped another one. Great customer service for sure!!"
• "One orb was missing, but the seller quickly replaced the whole thing."
• "The customer service is very impressive and the products are beautiful."

Cons:

• "AWFUL Amazon customer service and getting worse."
• "I spent at least 2 hours with these people, each time having to star over from scratch."