Pfaltzgraff 5217179 Trellis 16 Piece Dinnerware Reviews Summary

Quality and Durability

Pros:

• "They're heavy and durable, but light enough to easily handle."
• "These Trellis Sunflower dishes are golden yellow and brown and have a nice country vibe."
• "They are all microwave and dishwasher safe which makes them very convenient to use."
• "Pretty, well made ceramic with embossed details."
• "They're durable and wash well in the dishwasher."
• "They are super cute and are sturdy and wash really well."
• "The dishes themselves have a very nice weight to them and the feel like high quality dinnerware."

Cons:

• "I wouldn’t say they’re the sturdiest dishes out there as we had a cup chip and one break in our first two weeks."
• "Since June we have had a few bowls chip, a plate broke, and the bowls have faded."
• "One of the large plates is bowed at the bottom so badly that the sides don't touch and the plate spins around with the slightest touch."
• "All the handles are breaking off."
• "Some of the bowls are developing those weight scratch-looking things on the bottom."
• "Within a week they showed scratches on them from normal use."
• "They chip very easily in the dishwasher and the grey utensil marks are awful."

Customer Service

Pros:

• "I contacted the company via email and within 24 hrs they reached back out to me and are replacing those items."
• "Pfaltzgraff's customer service was quick to respond, very polite and professional."
• "I have been in communication with the company and they are very helpful."
• "Customer service quickly made that right so I was able to go to the pfaltzgraf site and get a replacement plate."
• "Having to replace broken on arrival plates from Pfalzgraff has always been an easy process."

Cons:

• "A replacement was shipped to me but it was blue instead of Trellis white as my dishes are."
• "I’ll never buy again."
• "I will not do business with this company ever again."
• "Pfaltzgraff is also no longer supporting Amazon purchases so there isn't much customer support besides just returning them."

Design and Appearance

Pros:

• "The color and design is very beautiful."
• "Love the ambiance the dishes bring to the table setting."
• "They are exactly as they appear in pictures."
• "These are beautiful! Exactly what I was looking for."
• "The design on the set was really unique!"
• "These are absolutely stunning. The finish is well done and the design is beautiful."
• "The dinner plates have a subtle raised flower pattern along the edge."

Cons:

• "Not sure what I am going to do with this set now, since it isnt at all like I was expecting."
• "The teal is darker in person than it looks online too and I would have preferred the lighter look."
• "It doesnt really look like the pictures."
• "However, it looked much better in the pictures."
• "The coastal designs are not very distinctive whatsoever."
• "These are so poorly made you can't tell there are seashells in the border. No detail. Just blobs."
• "The design is just painted and not high quality at all."