Doorbell Wireless Detection Homebase Assistant Reviews Summary

Customer Service

Pros:

• "I messaged online support and received immediate help."
• "Whenever I have any issue, they will always reach out to me in a very timely manner, and make sure I'm not dissatisfied with their products."
• "I contacted customer service and Ann helped me right away!"
• "Really pleased with the customer service!"
• "Customer service has been very quick to answer questions and assist us."
• "Very happy with tech support that answered several of my questions rapidly."
• "Customer service/the seller was very responsive with getting it resolved quickly."

Cons:

• "STAY AWAY from AOSU waste of money cameras!!!"
• "I have been hung up on at least 4 times."
• "I have not been able to get it to work, called customer service number and the gentleman hung up on me."
• "Customer service was no help, but I figured it out on the Alexa app."
• "LASTLY, the 2-way audio on this camera is UNUSABLE, which is a feature needed if you wanted to talk to someone who's dropping a package or simply stopping by."
• "Customer service is the worst."
• "I emailed customer support and no one ever responded."

Video Quality

Pros:

• "Connecting was easy and the video and audio quality is good."
• "Great resolution - even at nighttime."
• "Video quality is excellent."
• "The video quality (day and night) is excellent."
• "Crystal clear pics."
• "The picture on this one is great no matter the time of day or if the sun is shining on it directly."
• "Much better video quality, motion detection."

Cons:

• "after just installing this bell. it worked for a week and then does not."
• "Don't like the limited field of view"
• "There is too much latency when using video control features in video playback."
• "The video is good but the voice response does not seem to work."
• "Camera has a Great picture but it has major issues with delay in notification and a recording delay of at least 30 seconds!"
• "There is too much latency loading the live view mode."
• "The only problem is at the beginning when you tap on the video, people can’t hear you correctly and it only records one side of the conversation."

Installation & Setup

Pros:

• "I enjoy the app and instructions were easy to follow to set up."
• "Installing it was a breeze, and the setup process was incredibly straightforward."
• "Easy to use and the set up was great compared to one I had purchased before."
• "The Instructions were very clear. They were pretty easy."
• "Integration with a Google Nest Display or Chromecast ('Google, Show me the Front Door') makes it easy to see the video."
• "Super easy to set up and use the app."
• "Doorbell is easy to set up and works well."