HyperChiller HC2 Patented Coffee Beverage Reviews Summary

Durability

Pros:

• "I absolutely love mine. I have been using it for about 8 months."
• "I have used this almost everyday for over a year and it still is in perfect condition."
• "I first purchased the HyperChiller back in 2017, and that model lasted me all the way up until 2022."

Cons:

• "This was a great product while it lasted...Then I decided ONE time to take it apart and clean it and sure enough it cracked."
• "Now the threads on the inner chamber keep coming unfastened and the inner chamber falls loose inside the outer one."
• "The outside cup came apart after I took it out of the fridge, couldn’t get it back on, another time I used it the inside chiller fell off…junk."
• "Unfortunately, the outer plastic cracked possibly from the rapid change in temperature from the freezer to the hot coffee."
• "This second one I made sure I was only filling water to the displayed levels, as I thought it was my error on the first one, but split again after 2 weeks of use."
• "However, this morning, when I pulled it out of the freezer to make my morning coffee - there's a HUGE crack down the side of the outside."
• "We have now gone through 6 of these, followed the instructions every single time and every time it has cracked after 1-2 uses."

Customer Service

Pros:

• "I reached out to customer service, and they were kind another to replace it."
• "I received a hyper chill for Christmas but it cracked on first use. I contacted customer service and they sent out another."
• "UPDATE: We were able to figure out the manufacturer warranty and luckily we were like four days from the deadline, so we reached back out through their email and they are sending us a replacement. Bumped my stars to four for customer service."

Cons:

• "I really loved this thing- until it broke. I contacted the seller & with a very annoying string of emails they ultimately replaced it for me."
• "I am very frustrated with this company in particular. I bought this product very very excited to have some iced coffee made out of hot coffee...I then contacted the company directly (not Amazon) and explained my situation in hopes they could help me some way or other...I received a response after thoroughly explaining my situation and including my Amazon receipt, that basically said 'if you threw out the product, we cannot help you'."
• "I tried to contact customer service through their website about a month ago. I filled out a form, but haven't heard anything back."

Functionality

Pros:

• "This product works great to turn steaming hot coffee into iced coffee."
• "It gets my coffee iced cold."
• "If you are a cold brew lover and don't make cold brew by the gallons and want to quickly cool down your fresh espresso shots or regular brewed coffee; this is the product for you!"
• "Turns your hot coffee into iced within a min or so."
• "If you love iced coffee...stop reading and get this in your cart. Absolute game changer to very very quickly make full strength iced coffee. Straight out of the coffee maker, 1-2 minutes later, amazing freezing cold coffee."
• "This product is amazing. Fill each chamber to the easy to see mark, put it in your freezer. Next time you want ice coffee, pull it out and pour in the coffee. 30 seconds later. Ready to drink."
• "I love fresh Ice tea and now I can have it anytime. This works exactly as stated. Pour piping hot tea into the container and in a minute it's cool enough to pour over ice. Tea (or coffee) remains full-strength since it's not melting the ice."

Cons:

• "This did not make my coffee cold."
• "Sadly I might have to look elsewhere for another hyperchiller."
• "I used the correct amount of water and the plastic still broke after a week. Disappointment. Looking for another brand..."
• "The way it’s designed, the chamber at the top is too shallow and it’s difficult to fill with a hot liquid."
• "Impossible to clean, you need to defrost the whole thing to get it unscrewed and there are like 4 parts to clean."
• "After 1 use it has cracked."
• "I was hoping for instantly cold coffee but instead it just instantly broke."