Philips Sonicare HealthyWhite rechargeable HX8911 Reviews Summary

Cleaning Performance

Pros:

• "Very powerful yet gentle cleaning; I like the different speeds/modes."
• "I like using it and it does an excellent job of cleaning."
• "I am amazed by how well it cleans. I won't go back to manual brushing."
• "It cleans so much better than what you can do manually."
• "After getting used to it, I felt like I had just left the dentist after a cleaning."
• "Since using this Sonicare toothbrush, my teeth and gums have been healthier than ever."
• "It also does an excellent job of plaque removal."

Cons:

• "Often it is as if the brush rotation just stops; it is wildly loud; and quite 'bulky' in one's mouth."
• "The toothbrush itself is ineffectual, and hideously LOUD."
• "Both Sonicare brushes had the exact same problem... after less than a year it's more like using a jackhammer with the teeth jarring vibration."
• "This is very loud, vibrations extremely abrasive and definitely nothing I enjoy using long term nor would recommend for others."
• "It is not sturdy and seems not to clean my gums and teeth as promised."
• "And unfortunately doesn't clean well at all."
• "Worked well at first but before even a year has passed it barely works."

Battery and Charging

Pros:

• "Battery life is excellent. I can go over a week without a charge."
• "Very good electric toothbrush. I liked the fact that it held a charge for a long period of time, without having to recharge."
• "They work forever it seems on a charge. I have even taken my brush on short vacations without the charger."
• "Well over 2 weeks on a single charge (used 2 times a day, 7 days a week)."
• "The charger is super easy and portable, the battery length is accurate (3 weeks without charge)."
• "The charge lasts weeks, and even on the lowest power setting, it gets a deep clean."
• "Love the easy cleaning, battery life (several weeks w/o charging) and slim form factor."

Cons:

• "After 10 months of using the product the battery will not hold a charge."
• "The brush worked well for a little over two years and then simply died for no apparent reason."
• "And I returned the first one thinking the battery wouldn't hold charge."
• "The battery randomly stopped charging after only 13 months."
• "A year of use has this brush completely worn out."
• "Sadly, mine has stopped charging no matter what outlet I plug it into."
• "Loved the toothbrush but unfortunately the battery won't charge for the second time."

Design and Build Quality

Pros:

• "The included traveling case is perfect for storing in a backpack, suitcase, or toiletry bag."
• "The multiple speed options are great and love the travel case that comes with it!"
• "The design of the brush allows it to stay much more clean than a lot of other electric brushes I've had in the past too which is nice."
• "Comes with a good travel case."
• "Easy to travel with using provided case."
• "The travel case is large for one person, but good when my wife and I can use the same base and it stores both of our brush heads."
• "It's easy to travel with as you don't have to take the charging station with you."

Cons:

• "The button is awkward though. If you like to brush your tongue a little and give your teeth a last light brush, the button is awkward to turn on and off."
• "The brush feels too long, and off balance."
• "The 'stem' on which the brush head sits seems to have loosened and now it vibrates so much and makes such a freakishly loud noise when on."
• "The toothbrush heads are expensive and were at times difficult to find."
• "The case stopped closing properly pretty soon after I bought it."
• "This one feels cheap, the button is super sensitive (which results in accidentally turning it off pretty much every time I brush my teeth)."
• "The second time I replaced the brush head the tiny little metal piece came out with the brush head."

Customer Service and Warranty

Pros:

• "Philips honored their warranty and sent me a new functioning unit."
• "After a 5-minute wait, a nice person named William walked through a brief set of diagnostic questions."
• "I received an email notification of the warranty replacement within 5 minutes of our call!"
• "In the end they did honor the warranty."
• "Contacted Sonicare who sent use a new charger base."
• "Customer support was good enough to send me a replacement."
• "The customer service was very responsible and I'm more than satisfied!"

Cons:

• "I’ve since contacted Philips asking for my replacement. They have a record from FedEx confirming I sent the faulty unit back. Yet they will not replace my unit."
• "There is no way to contact support after the warranty period has passed."
• "Be prepared to buy a new one right after the 2 year warranty expires. I have never in my life received such horrible customer service as i did today with Philips."
• "WARNING: I have tried to call customer service and after leading me through all the usual number tapping to get to the right department it just hangs up on me after 4 rings."
• "Somewhat predictably, Philips is refusing to honor the replacement warranty as an Amazon receipt doesn’t constitute a valid purchase receipt."
• "I Called Philips and had 2 frustrating conversations with a CSR and a supervisor as I wanted a comparable model sent to me instead of waiting over a month. I was refused."
• "I chatted with Philips how to stop it but nobody could help me at all."

Value for Money

Pros:

• "This is a great price point for a toothbrush and cleans very well."
• "Well worth every penny!"
• "You feel elevated and as if you had never really known clean before! It’s beautiful."
• "This is much more cost efficient than the diamondclean."
• "So glad that I found this affordable replacement for our old Sonicare!"
• "I bought it about 50 dollars. I think it is pretty good deal."
• "Great toothbrush at a great price."

Cons:

• "I would not recommend buying this toothbrush. It will not last very long."
• "A lot of money for something that is disposable after 6 months."
• "It's particularly frustrating when a product fails just outside the warranty period."
• "What a waste of $100."
• "Already stopped working... Only lasted 6 months."
• "The toothbrush died shortly after warranty expired."
• "I've looked at them and they do seem a little expensive."