Home Essentials KS 6RRC G604 Galaxy Glassware Reviews Summary

Quality and Design

Pros:

• "Amazing quality! I was skeptical at first due to the low price but these glasses are super sturdy."
• "The glass is also thicker and sturdier than most other types."
• "These glasses are so nice I can't even believe the price! They don't break easy (I am super clumsy so this is important to me) and the quality is great."
• "They are super clear and sparkle like diamonds."
• "These glasses are very good looking. I am impressed with the weight of them."
• "These glasses are heavy weight and durable."
• "These glasses are so beautiful! The walls of the glass are really sturdy and thick which I didn't expect."

Cons:

• "Half our glasses became cloudy after the first few dishwasher cycles."
• "For some reason these looked different from the photo when I received them. The circles are tacky-looking."
• "The bubble design is on the inside and does not help with the grip."
• "From the photo these appeared to have grip indentations. They do not."
• "You'd think the bumps would be on outside of glass for grip and for looks, but you'd be wrong."
• "These glasses are pretty and the 3 different sizes are perfect for nearly anything; however, there's one big yet HUGE problem: they are quite thin and I know they would crack/break if anything less than perfectly gentle was used either handling, drinking out of or washing these."
• "I have put glasses in a dishwasher for YEARS, so it’s not the dishwasher, nor how I load it. These have chipped in the dishwasher."

Packaging and Shipping

Pros:

• "I was nervous to purchase glasses online and have them shipped but everything arrived in one piece."
• "With the reorder, they arrived intact."
• "These glasses were very well packaged in nested boxes, and my shipment was damage-free."
• "Packaged very well and arrived quickly."
• "Arrived very well-packed and none of them were broken."
• "Got the set a couple of days ago, all glasses intact! It was very well packed."
• "These came very well packaged- plenty of bubble wrap and tightly packed, so nothing was broken."

Cons:

• "I opened the package and one of the glasses is broken! I tried contacting the business, Home Essentials but there is no website or phone number available."
• "Both boxes were put into a larger packing box with no padding and/or packing materials."
• "I LOVE these, but the packaging it was shipped it wasn't well padded."
• "The shipping container was completely inadequate for fragile glassware, and one of the iced tea glasses was broken."
• "It was shipped with zero padding, and consequently one of the cups shattered."
• "The glasses arrived poorly packed and stuck inside of each other."
• "The box was not marked fragile, therefore the delivery person didn't know not to toss the box on my porch."

Customer Service

Pros:

• "Love the glasses however one of them was broken in the box and the seller replaced it immediately."
• "I emailed customer service and they sent me out 2 new ones free of charge."
• "I contacted Amazon and they gave me a full refund without questions!"
• "The seller quickly resolved the matter but I would have preferred not to go through the hassle."
• "Customer care took great care of me when on this particular delivery, the glasses unfortunately arrived shattered."
• "No problem shipping glass with this vendor and I received them within two days."
• "These arrived quickly, nicely packaged. Everything was in order and not broken."

Cons:

• "Sadly two of my glasses arrived broken and customer service still hasn't gotten back to me."
• "I reached out to their customer service via their website a couple weeks ago and they have not responded back to me."
• "Submitted to customer service and have heard nothing back."
• "I do not want to return the item, but wish there was a way for me to inquire about them."
• "These glasses Would probably have been awesome except they came in little piecesNo padding at all in the box."
• "The product arrived with torn Scotch tape that used to hold the box together."
• "I was very disappointed when these came in the mail! They are very small-- even the largest one isn't a 'standard' sized cup!"