eLuxurySupply Extra Thick Bamboo Mattress Reviews Summary

Comfort and Softness

Pros:

• "This mattress pad just what I needed. Comfortable to sleep on without being too hot."
• "We bought four of these mattress pads twin XL. They were all probably the most comfortable mattress pads we've had."
• "This has transformed my mattress! I put it on top of a memory foam mattress that was starting to dip where we sleep. So comfortable!!!"
• "With this extra thick mattress pad cover we now have that comfort again."
• "I bought this mattress pad five years ago. I can confirm that the pad is as soft and fluffy as it was when new."
• "This is the most breathable soft mattress cover ever! I never get hot in the night like I use to with the others."
• "This mattress pad is very cushy, beautifully quilted, very classy cover."

Cons:

• "The only issue is that I feel..... Nothing."
• "did help *cool down the hot spots overnight...... soft to touch *****BUT NOT extra thick or soft enough to significantly help hip pain."
• "I bought this pad hoping it would alleviate pressure on my hips, but it did not."
• "The softness is nice but be prepared to sleep hot-and I mean night sweats hot!"
• "Doesn’t provide any extra comfort or support. I agree with a previous review you just sink in a dip down to your mattress."
• "they are just not comfortable at all to firm even if you let air out!"
• "I cannot feel ANY difference (comfort-wise) since putting this pad on."

Cooling Effect

Pros:

• "COOLING - I can’t stress enough about how cool this sleeps - like a chilled cloud."
• "It doesn't get cool but it does not get hot either and that was the most important thing for me."
• "Doesn't feel hot at all compared to mattress foam."
• "I tend to be a hot sleeper and this does dissipate body heat."
• "90-95% of the heat transfer is gone."
• "This topper does a good job of dissipating the body heat."
• "Such a wonderful pillow top. So soft, excellent quality, easy to clean and cool breathable fabric."

Cons:

• "The mattress pad was added extra padding for my firm memory foam. It does run a little hot at night so it is not a cool pad at all."
• "I really feel like this pad IS trapping heat, because I've been sweating the last two nights."
• "Hot sleepers beware! I purchased this pad as it was consistently the top recommended brand for hot sleepers... I'm sweating even MORE and cannot get comfortable at all on my mattress."
• "I thought this was a fairly comfortable mattress pad until it fell apart in the washing machine and made a mess."
• "I bought this product based on its cooling advertisement. While this mattress pad is extremely comfortable and well made, it did nothing to produce a cooler sleep experience."
• "The pad did help a little bit with the heat issue I was having with my bed but it does still run a little hot."
• "I think I spoke too soon on the cooling aspects of the mattress pad, it didn't keep the memory foam bed cooler as I had hoped."

Quality and Durability

Pros:

• "Love that this product is not only made in America, but came with a card from eLuxury Supply, explaining their company history, philosophy, customer service contact info and the charities that they support!"
• "No bad smells, and made in USA which is nice."
• "They are well made and feel they will last for a long time."
• "It's not advertised as a waterproof pad, but it does seem to have a water-resistant backing."
• "This mattress topper is amazing quality, comfort and my bed is like sleeping on a cloud now!!!"
• "The quality of the mattress was great, even the fabric was soft and luxurious."
• "It is very well made."

Cons:

• "The netting to hold pad in place is poorly constructed. There is barely any elastic tension to hold pad in place and fully stretched is only 9 inches long."
• "I would not recommend this product due to the durability. Save your money."
• "Not sure why all the great reviews. I’ve had mine for 11 months now. The first 3-4 months it provided a little softness and comfort. It eventually got so thin and worn that it didn’t create much difference if any."
• "The material on the sides and corners is very cheap and likely to tear easily."
• "The elastic/mesh sides that hold it to the mattress are so stretchy that it won’t stay put, so I have to use sheet suspenders to keep it in place."
• "This pad was to thick for us. But, most troubling is the fact all the stitching is coming undone."
• "The skirt of the first one I received was sewn irregularly and a loose thread on one of the corners was unraveling the stitching connecting the skirt to the pad."

Customer Service

Pros:

• "I really appreciated the quick and satisfactory response and lack of headaches."
• "Love that this product is not only made in America, but came with a card from eLuxury Supply, explaining their company history, philosophy, customer service contact info and the charities that they support!"
• "Edited: was contacted first thing by a customer service rep, Nick. He explained what had happened."
• "The company worked with me and a suitable refund was made."
• "The comments regarding their customer service was excellent."
• "Customer service was prompt, friendly and generous."
• "The customer service department at eLuxury was excellent."

Cons:

• "I spent so much time researching mattress toppers and I ended up with a total piece of junk."
• "Unhappy. Just received this and it is not what I thought it was."
• "When it arrived I did not receive the memory foam again! Very disappointed!"
• "Was not as described in the listing and in the Q&A about the item."
• "CLARIFYING THE ORDERING CONFUSION: Don't be put off by some recent mixed reviews which indicate people didn't get what they ordered; there has been some confusion about the product."
• "Why does a verified buyer report 'This comes in 2 pieces. You get a really plush mattress pad with skirt and you get a memory foam pad.' This is false and I think the company should correct this misinformation."
• "They offered to have me return it and I could spend another 90.00 in addition to the 159.00 I spent already for a topper that has memory foam."

Value for Money

Pros:

• "Extra thick with puffy pockets, this product goes on easily and sheets fit well."
• "The skirt is plenty big enough to fit down the sides of even very thick mattresses."
• "It's like getting a new mattress, I'm glad I spent more on a thicker, higher quality pad that was made in USA."
• "The Double Thick mattress topper is very plush and comfortable. It is my second one and I highly recommend it."
• "Arrived quickly, packaged securely. No odor at all when package opened. Soft to the touch and cushiony."
• "Great product at a fair price, turned my new but too firm memory foam mattress into the perfect combination of soft, yet supportive."
• "I am very pleased with my purchase. Great quality and it is made in USA which is important to me."

Cons:

• "The price was not cheap. But don't expect miracles here."
• "Moreover, while the fabric on the topper seems nice and soft, the side pockets and material to hold the pad on the mattress is horrendous and I'd compare it to like an adult diaper's side stretch material."
• "The topper is adequate, but not worth the cost."
• "Not as stated. Had to keep. We ordered for our vacation home., by time we received it, time to leave. Needed something for our bed."
• "Wish the full size had been a little cheaper."
• "I paid over $100 (including -$30 coupon) and have reaped absolutely no benefit for my purchase."
• "But don't waste your money, unless you want to be replacing it in less than 2 years."