Hamilton Beach 31403 Sure Crisp Circulation Reviews Summary

Functionality

Pros:

• "It does a great job toasting as well as air frying."
• "Temperature controls are done well."
• "This is a very good toaster oven."
• "It comes with a good range of trays and racks to cook different kinds of food on."
• "It’s large enough to allow me to cook quite a few pieces of chicken and/or bread."
• "The air fryer cooks evenly and the basket holds a fair amount."
• "With this oven, I could bake, and even air fry the food!"

Cons:

• "Everything burns in top. When heating things up, burns outside so the inside doesn't get warm."
• "The oven pan will pop up as the oven gets hot, does not heat evenly."
• "The entire unit becomes exceptionally hot including the door handle."
• "The rack falls out every time we use it and we have gotten burnt."
• "The controls are really loose. Even the tiniest extra turn would result in a wild temp or time swing."
• "Despite of select baking, broil or air fry, this toaster-oven turn on heat for both sides top and bottom."
• "Temperature control is useless. Never reaches selected temp."

Design and Build Quality

Pros:

• "It feels pretty solid and well made and the price was good."
• "The interface knobs on the front are conveniently labeled and very easy to read."
• "It has a nice looking, functioning handle and overall elegant look."
• "The stainless steel design is attractive on the counter."
• "It's also definitely small enough to fit on a counter without the kitchen looking too cluttered."
• "I like the size, the functions, the clarity on the knobs."
• "It’s made pretty well and is sturdier than our last toaster oven."

Cons:

• "I wish I could send it back! I have never burned so many pieces of bread."
• "It is verrrrry small though. Just like 2 slices of bread could fit. Definitely not a 9 inch pizza."
• "It's too small to do much in."
• "The unit is flimsy with thin gauge steel which gets exceptionally hot on top especially."
• "The only way I could get four slices of bread into this is by stacking them."
• "This is the smallest toaster oven I could find and with the handle projection is too large for my space."
• "The exterior of this appliance gets so hot it is a burn hazard in the kitchen."

Customer Service

Pros:

• "Hamilton Beach directs you to the website or toll free number, but they don’t take any calls."
• "I contacted Hamilton-Beach Customer Support before I purchased, to ask a question about certain models. They were responsive and courteous."

Cons:

• "I contacted support (had had the oven less than a year) and they said there was nothing they could do."
• "First off, horrible customer service... there isn't any."
• "I am so sick of not being able to contact someone, a HUMAN, BY PHONE."
• "I just wanted my money back was told that’s not possible. I still haven’t received another air fryer in return I’d have to say there Customer service sucks!"
• "The worst customer service I've ever dealt with."
• "Purchased September 2022... Unable to reach anyone in customer service."
• "I've used it for about a week and I've seen about 12-15 little fires come from the bottom burner unit."

Safety and Reliability

Pros:

• "I liked the auto shut off function for additional safety."

Cons:

• "Possible fire and injury hazard."
• "If you accidentally leave anything on top of the oven it could ignite from heat."
• "SMELLS like plastic burning, really bad."
• "Caused a small fire from trying to make a simple toast with cheese."
• "I notice some smoke every once in a while."
• "I only use it when I'm in the room to keep an eye on it in case of a fire."
• "‼️BE CAREFUL AIRFRYING‼️...HUGE FIRE HAZARD for my family & I."

Usability

Pros:

• "The buttons and knobs are easy to read, easy to operate and the unit is easy to clean."
• "It is easy to use and heat things up thoroughly and quickly."
• "It is easy to use and easy to clean, a great value."
• "Easy to use."
• "The pull out tray makes it easy to keep clean."
• "The crumb tray is a plus, makes cleaning easier."
• "The unit was easy to clean, but I recommend cleaning it as soon as the unit cools down."

Cons:

• "It's a little difficult to set the Toast timer at the same place every time."
• "Found this impossible to use! Could not see (even with a flashlight) the settings so could not be sure I was on the 'action' I wanted."
• "The lightly toasted and heavily toasted spots on the dial are about 2mm apart, making them totally useless."
• "Controls are difficult to read."
• "The dials are a little hard to read for us older people."
• "It is very difficult to clean."
• "The main 'con' of this unit is that after using the air frying feature, it requires major clean up!"