iTouchless SoftStep Stainless Garbage Kitchen Reviews Summary

Functionality and Ease of Use

Pros:

• "It's been great. Works like a charm."
• "They are pretty quiet, responsive, and quick to open/close."
• "No need to get you hands dirty."
• "A touch of the foot pedal and it opens and then slowly closes."
• "Works well with battery or cord."
• "It opens just by waving my hand over the top. No more juggling my waste to open the trash can lid."
• "One step on the pedal and the can is open to receive trash."

Cons:

• "Sensor only works once in a while."
• "The motion sensor only works if you are within 1 inch of it making it clunky to use."
• "The lids are made of cheap plastic, including moving parts, and they break easily."
• "The soft shutting mechanism broke on ours."
• "The slow close mechanism broke so we were bummed."
• "The plastic on the lid where the motorized arm attaches lasted one month before it broke."
• "Loved it for about 9 months, then the lid wouldn’t respond to motion but the buttons still worked, after another month the buttons wouldn’t work either so had to manually open it but at least it closed slowly, now it just slams shut every time and we are getting rid of it."

Design and Quality

Pros:

• "This is the second unit I have purchased. The last one gave out after 10 years."
• "I have an old iTouchless (same model). It’s over 10 years old."
• "The stainless steel its made out of is only slightly thicker than a pop can, so I was able to bend most of it back into shape."
• "This trash can is aesthetically pleasing, functional, and I love how it’s a step open."
• "The size of this trashcan is the perfect size for what I needed."
• "So this can looks sleek and is pretty durable."
• "This is one good looking trash bin. It's solidly built and should last a long, long time."

Cons:

• "This trash can and company are absolutely horrible. The design is terrible; I literally had to use tape to try to keep the retainer ring from dropping into the bucket with the trash bag."
• "The durability of the plastic piece where the rod connects to the lid is an issue."
• "The inner bin get always stuck and really hard to pull out."
• "The inner plastic 'ring' that holds the trash bag inside is very flimsy and falls down inside the trash can very easily."
• "The little ring in the back that is supposed to help hold the trash bag in place and keep it tight around the ring is worthless."
• "The hinge area for the lid has small holes where trash gets in and is very difficult to clean."
• "The trash can is attractive, but the 'stainless steel' metal seems quite thin."

Customer Service and Support

Pros:

• "Our lid will be fixed and thankfully I didn’t have to spend a whole lot more on a new trash can instead."
• "Update: finally got a response on Twitter to email them and they’re sending a replacement lid! Changed from 1 to 4 stars."
• "One of my kids (or probably all of them) eventually weakened the plastic tab where the hook for the lid attaches to. I called the company for the part and they gave it to me for free!"
• "Wife called their customer support and they were happy to send ur replacement part as it's still under warranty."

Cons:

• "I contacted them through their support website and got no response for months."
• "Contacted customer support and was told that the defective lid would only be replaced after I payed a $10 fee!!"
• "Reached out to customer support and their response was 'That sounds about right, you've had it for 2.5 years ago so it's time to change it.'"
• "Customer service does not exist or is totally unresponsive."
• "Tried to reach out to the company for warranty help and have had zero response."
• "I'm still waiting for customer service to respond."
• "I contacted touchless and they told me there is nothing they could do for me."

Odor Control and Hygiene

Pros:

• "Aside from breaking easily, they DO contain smell really well."
• "The odor filter is a very nice feature."
• "I bought this can to use as a diaper pail. We have been using it for 4 years now and it works great. contains odors as much as you can reasonably expect."
• "We've had the itouchless soft step trash can for about 8 months now. It gets regular use by 3 kids and 2 adults and it is so easy to wipe off smudges and keep clean!"
• "There is no odor emitting from the can even with the turkey carcass as it waits for trash pickup."
• "We also throw away diapers and can't ever smell them - the trash can is in the kitchen!!"
• "I especially like the replaceable odor filter, how the bag fits over an interior frame to keep it from showing and it's compact size that is just right for a spot in my kitchen where space is tight."

Cons:

• "The biggest thing though was the odor stuff DOES NOT WORK AT ALL."
• "The odor proof feature really doesn’t work."
• "The garbage can itself works great. Unfortunately, it smells terrible and I have no idea what it is."
• "Even new and empty the trash can smells weird."
• "The stainless steel didn't smell but the plastic container on the inside must have either been made from disgusting resused parts or manufactured in an unclean area because this trashcan, which was supposed to eliminate odors, smelled worse than my actual trash."
• "This trashcan didn't pass the time test, It lasted exactly 1 year and 6 months."
• "The plastic container started to get stuck inside after a couple of weeks making it a real chore to take the trash out."