Eureka Whirlwind Canister NEN110A Lightweight Reviews Summary

Suction Power

Pros:

• "Suction is very good for the price."
• "It has really good suction for such a small vacuum."
• "On carpet the suction is really good."
• "Easy to store, good suction and good price!!"
• "Good suction power, nice long hose and particularly long power cord."
• "This little vacuum has great suction, getting everything up in one pass."
• "I cannot believe how great the suction is, and how QUIET it is!"

Cons:

• "I don’t think I’ve had this thing for a month yet, and it’s already lost suction."
• "Such poor quality I had to turn around and immediately purchase another vacuum. Extremely poor suction quality."
• "The suction was mediocre at best, on a hard floor, virtually useless on carpet."
• "The suction isn't very good and pet hair is sucked up to the top of the filter and clogs the vent holes causing even lower power suction within minutes of using it."
• "Suction is subpar."
• "Has hardly any suction."
• "The suction is not good, it’s like a funnel to a small hole in the center."

Durability and Build Quality

Pros:

• "Very sturdy based on the number of times I bang it into the baseboard."
• "I’ve had it for about six months now and it has not broke at all so far so good."
• "Got this on amazon prime deal and it did not disappoint its compact affordable and powerfull also durable fell of my stairs once nothing broke."

Cons:

• "The plastic piece that snaps the two pieces of metal hose together broke within two weeks of use."
• "The components are VERY cheaply built and only made durable enough to last long enough to garner the aforementioned positive reviews."
• "The telescope want has a cheap plastic catch that broke."
• "A critical component broke, the latch that holds the hose to the vacuum unit."
• "The retractable cord broke the first week."
• "After only two uses the cord rewinder broke and it would no longer keep cord out for vacuuming."
• "The floor nozzle broke, which is THE thing required to actually vacuum floors and rugs!"

Customer Service and Warranty

Pros:

• "Although It came up broke, i got in touch with Amazon and MIDEA. Both gave me options, whether to return the entire product and get a refund, or send me the spare part."
• "Their customer support is great and didn't take long to resolve the issue which it ended Eureka refunded the purchase."
• "I contacted the company, asking for a replacement, but they told me it was on back order and that it would be easier to just give me a refund."

Cons:

• "like the amount of suction from this machine but lots of plastic parts that easily break. a plastic part broke within a month of purchase. not getting any support from Eureka."
• "No support from Manufacturer. Their Customer service # just hangs up on you consistently."
• "I HAVE SPENT A MONTH SENDING EMAIL AFTER EMAIL AND CALLS GALORE>>> THIA COMPANY IS BOTH UNRESPONSIVE AND REPETITIVE ! THEY ARE NOT HONORING THE WARRANTY."
• "This broke after 6 months, and Eureka wouldn't refund me, despite the one year warranty."
• "I have been going round and round with customer service who just keeps asking me to send pics, send video, send the receipt but never wants to fix the problem."
• "Customer service chat sent me to email after a long chat asking for photos. I sent them. Never heard back."
• "Terribly slow customer service."

Usability and Design

Pros:

• "This lightweight little vacuum does the job in my upstairs rooms."
• "Emptying it is easy even for a kid."
• "Also the canister is very easy to dump/clean."
• "The best part is the retractable cord, size, style and that it holds the hose up right for storage."
• "The cord recoiling back into the base is fantastic as that was a large reason why I moved away from traditional corded vacuums."
• "I love that it will go under low bed frames."
• "It’s compact, lightweight and rolls easily."

Cons:

• "But while the head unit works fine on hard surfaces, it doesn’t do so well on carpets."
• "It is difficult to use in carpet."
• "The carpet setting works on no pile area rugs only if you pull the wand towards you."
• "Using this vacuum has become more difficult than just not using a vacuum at all."
• "The cord storage is easy, which is nice."
• "The 1st time I used it the cord refused to retract."
• "It doesn’t turn in anymore."