JADENS Shipping Packages Business Compatible Reviews Summary

Printer Design and Portability

Pros:

• "It's wireless, lightweight and portable."
• "The compact design makes it perfect for on-the-go printing, and it's a space-saving gem at home."
• "This little printer is perfect for my home office."
• "It weighs less than my iPad and it’s small enough to carry in my backpack with a laptop."
• "The printer’s lightweight design is perfect for those who need to print on the go."
• "Its compact size makes it easy to take anywhere, fitting perfectly in my bag or car."
• "very compact and somewhat surprisingly includes the ability to both store and utilise a roll of thermal paper from within to give a clean aesthetically pleasing look, both during and after operation"

Cons:

• "the paper is thin, paper from the roll tends to curl"
• "It's fine if you don't mind your important print offs to be rolled up like a poster."
• "The only thing I don’t like is that the paper comes out rolled (because it’s literally in a roll) and that it doesn’t print double sided."
• "As others have mentioned, the paper rolls aren't that great because it's hard to make the paper lay flat."
• "I had to put the papers under heavy books and a stapler to flatten it."
• "though that does impact portability" (in reference to page feeding over roller)
• "I won’t be purchasing another roll after this as you can feed the paper from the rear" (implying dissatisfaction with the paper roll)

Setup and Connectivity

Pros:

• "It's super easy to set up, connect with my phone, I save the label I purchase from eBay, send to app, crop, and print."
• "It was very easy to get this printer up and running."
• "Set up was a breeze. Took about 1 minute with the included instructions."
• "The setup was a breeze—just a quick Bluetooth connection, and it was ready to go."
• "So easy to set up, down load app. turn printer on and connect"
• "Set up was very easy. Connected to my phone right away, downloaded the app and boom!!!! I print my first labels !!"
• "This thermal printer was very easy to set up. It was just PLUG and play so there was nothing really too learn."

Cons:

• "The printer is never connected and it takes like 7 minutes of turning it off/on over and over to get it to finally be able to connect it to any apps."
• "I struggled with a Mac to get the blue tooth connection working well so had to resort to USB sometimes even with latest drivers"
• "Never ever connected to my Bluetooth. Never able to use it."
• "I tried with my iPhone 12 and it would not connect, tried my iPad and laptop but to no avail."
• "Despite printing a test page - the printer won't print anything I need and always shows as offline."
• "Major negative points for no direct way of printing from android tablet/phone."
• "Takes forever to connect to Bluetooth and successfully work."

Print Quality and Speed

Pros:

• "It does print quality labels when it actually does work."
• "prints quickly"
• "Printing is fast and pretty uneventful"
• "I was skeptical at first with how good the printout would be, but it turns out to be very nice and dark and legible."
• "The print quality is surprisingly good for a thermal printer."
• "Print quality has been very high when the maximum settings are selected."
• "The print quality is good, producing clear print for both documents and images."

Cons:

• "I regret purchasing this printer. It's unreliable, produces poor quality prints, and is not worth the hassle."
• "It compressed the pre-populated forms so much that they weren't legible."
• "the print quality isn't equal to that of a proper laser printer, although it is certainly good enough for most purposes"
• "Obviously the print quality isn't the same of a toner/ink based printer."
• "If you want your print to look like out of shape flimsy paper with illegible print, definitely buy this item."
• "It prints way to light with no way to darken the print."
• "Forget printing images unless you are content with something that looks like a black & white fax from the 1980s"

Customer Support and Reliability

Pros:

• "Bing from Jadens Customer support was GREAT!!"
• "great user experience printing via bluetooth on phone, works quickly and easily and prints every time"
• "helpful and responsive customer support (got back to me within a day to fix my problem)"
• "I contacted the seller, and they were willing to call and help me get it fixed."
• "At first I was unable to get the program to download to my Macbook. I contacted customer service and heard back from them the same day with instructions in my settings to make it work."
• "Was having issues connecting initially, but contacted customer service and they helped me work through the issue (which was user error)."
• "I ordered this for frequent label printing and had issues initially with setup. I was contacted by their support team and was able to resolve my issues quickly."

Cons:

• "I have 3 stars due to customer support, or the lack of it."
• "Very disappointing. Would never purchase again or recommend for anyone else."
• "This printer didn't work for me at all. The drive that was provided was bogus and didn't work."
• "Shame on you JADEN for not backing up your products and causing me to lose two days of work time trying to sort it out."
• "Tried customer support but no answer and no one called me back even though I called several times."
• "Also customer service sucked. You are forced to leave a call back number then they never call you back!"
• "Amazon gives no option for return and the company has basically ignored my requests to return it for a refund."

Cost-Effectiveness and Eco-Friendliness

Pros:

• "For this price, it is the best!!"
• "It's incredibly cost-effective, using thermal paper instead of ink, which saves us a ton on printing costs."
• "Best feature is saving money for its eco-friendly inkless design! Just need Thermal paper."
• "We are saving a LOT of money with this little guy."
• "I was paying .16 cents for a print out at Staples (plus gas and time) and now I pay about .2 cents a label at home and can print at my convenience."
• "It’s rechargeable so I don’t have to constantly be tied to a power source."
• "With this being inkless there is never a need to resupply toner cartridges."

Cons:

• "It’s expensive but useful for working from home or on the go."
• "The thermal paper that is utilised is rather expensive, A4 sheets can cost around 10p a sheet to purchase"
• "compared to a compact laser at comparable purchase price the cost of paper starts to be restrictive at 12p per sheet v 3p per sheet"
• "do not purchase. Printer just stopped working after few times use."
• "I purchased this a few months back .... no more than 4 months ago, and it stopped working and will not pair."
• "The DPI resolution is very low."
• "I'm going to return this item because you had to take a ridiculous amount of steps to be able to print from an iPhone, and it is not wireless for MacBooks."