HATHASPACE Smart Air Purifiers Desktop Reviews Summary

Customer Service

Pros:

• "Customer service was excellent."
• "I called the company, and I received U.S. support, and the gentleman I spoke with was professional, friendly and very knowledgeable."
• "Customer service was quick to replace the sensor."
• "Contacted the company and they were extremely responsive. Great customer service is most important when you buy anything."

Cons:

• "Support ended up providing a generic statement about how some air purifiers are not suited to certain home environment."
• "Chose this for support hours 6am to 7pm but there is no live support."
• "Support will not answer I’m very frustrated."
• "Made several calls to the 800 number but no response from vendor."

Design and Build

Pros:

• "The filter lasts longer than others on the market. The design, the efficiency, the appearance, and quiet running...makes the price paid worth every penny."
• "It has a beautiful, minimalist look."
• "The generally flat surfaces make it very easy to clean."
• "Both said they found the purifiers effective, and liked the very quiet operation and elegant design."
• "The design is reminiscent of a product designed by a fruit company in Cupertino."
• "It's very nice...like it was made to be right in the corner."
• "Aside from its good performance, the HATASPACE purifier is rock-solid and made using high-quality materials."

Cons:

• "The remote is unbranded and generic, which is weird."
• "But the filter reset alarm function is POORLY designed."
• "The particle sensor on the unit is on the back of the unit instead of the front."
• "The power LED is too bright for a bedroom, and there is no way to turn that off."
• "The LED display they chose to use appears to be problematic and maybe isn't up to the same quality standards as the rest of the unit."
• "Overall, it works great. Only complaint is the design. My cats love to jump on it and push the buttons with their little paws, making the machine go bonkers."

Performance

Pros:

• "I live with 2 large dogs, 4 Siamese cats, 2 Cockatoos and other various companion animals... I purchased this unit last year and have been extremely happy with its ability to keep clean air quality levels."
• "I love how quiet the purifier is and upon telling my neighbor about it, she had me order her one too."
• "Takes smells out of the air when cooking. Sucks up our old dogs farts! I’m not kidding about that."
• "Within an hour of plugging it in we could just feel the difference."
• "After the first day of using the air purifier my husbands allergy symptoms were 70% better."
• "This machine is so powerful and extremely quiet even on high speed."
• "The true HEPA filtration system works wonders, quietly humming in the background, providing 700 sq ft of coverage that keeps the air in my home fresh and clean."

Cons:

• "The only thing I’ve noticed that doesn’t work that good is the air quality monitor."
• "The only issue I had was the fireplace emitting odor after use that lingers for weeks."
• "This one doesn't seem to do a lot, it does not get rid of odors, so it's hard to know if it's really doing anything."
• "Have this for over a year now and I can certainly (measured with different meters) say is not filtering any VOC or small particles, Wasted money!"
• "Relatively quiet at low speeds. However, purchased this to reduce dust and odors in house from cooking, etc and really doesn't do anything to reduce odors even after running several hours."
• "We didn’t notice any difference with dust or smells while using it and actually just sent them back for a refund."
• "Very disappointed in helping with dust. I also see no difference in dog hair so they say is does."

Usability

Pros:

• "The interface is easy to read, very responsive and is backlit so you can see and adjust it even in your bedroom in the middle of the night if need be."
• "The instructions were simple. Plug it in and press power and let it run on auto or choose your own settings."
• "I like the remote and the fact that I can put it on sleep mode."
• "The controls are located on the top and are backlit and very easy to read."
• "The touch sensitive buttons are large and easy to see."
• "The filter was super easy to put in the instructions were straightforward."
• "It was easy to set up (remember to take the plastic off the filters inside), and you just turn it on."