Bona Premium Hardwood Cleaner Concentrate Reviews Summary

Durability

Pros:

• "I’ve had this Bona spray mop for six or seven years now, and it has been a great product."
• "This latest version is the most stout unit yet and performs flawlessly!"
• "The mops are sturdy, and the handle and trigger seem to hold up well; despite being an all-plastic assembly."
• "Feels like the mop is sturdy, so I hope to get a number of years out of it."
• "I was not expecting the mop to be as high quality as it is."
• "The mop is way more sturdy than flimsy Swiffer mops with the bendable poles."
• "First one lasted about 5 years +/- with regular use."

Cons:

• "The plastic holding the mop head fails, or the spray mechanism starts to get sluggish such that it won’t spray but a tiny amount and the thing is finished."
• "The small plastic rivet on the head that holds the pad snapped on the first use."
• "On one mop, the cartridge does not lock securely in place which makes the spray mechanism unreliable."
• "After using this mop about 6 times over the past 6 months, the ring that holds the mop handle to the mop has snapped. It is thin cheap hard plastic."
• "This mop is VERY heavy and defective, it broke after a few uses and we couldn't be fix, this mop is defective! I emailed to company for the support, but their customer service is Horrible, they didn't care about it."
• "The first mop I owned worked well for about a year. I replaced it. Within no time the mop broke again in the same way."
• "This is all plastic where it attaches to the mop area and broke after my 3rd use."

Cleaning Efficiency

Pros:

• "First, Bona mops do some amazing work. I own three (tile/laminate/hardwood) and all three make floor cleaning a breeze."
• "This does a great job at cleaning hardwood floors!"
• "Does and excellent job washing floors. Comes with cleaning solution."
• "So easy, and it really did a good job!!"
• "Great mop, the angle of the mop is great good amount of pressure to the floor and it pivots very easily."
• "The cleaning solution did a great job on my 75 year old wood floors."
• "Our wood floor was covered with smears throughout the living and dining areas... This sweeper cleans beautifully and the drying time is a few seconds."

Cons:

• "I have to go over stubborn spots repeatedly in order for them to come up."
• "The light spray they suggest doesn't really clean. You have go over the floor a few times."
• "It streaks, slippery & leaves footprints after drying."
• "On the fifth use, the spray would barely come out."
• "It’s very hard to push unless it’s quite wet."
• "It is a little heavier to push with the bottle attached to the mop."
• "I'm done buying them, I’ve even spent extra on the one with the vibrating head and that one literally fell apart at a clients home!"

Design and Ergonomics

Pros:

• "I love that the mop pads are washable."
• "It cut my mopping time in half and saved me from having a sore back."
• "Easy to put together. Easy to use."
• "It is wider than most mops so it covers a lot of territory with each pass."
• "The mop does 90% of the job I could do by hand. Virtually no streaks."
• "The spray is released in an ultra fine mist, and covers a wide area."
• "The mop head is long enough to make big sweeps of an open area, but small enough to maneuver into corners."

Cons:

• "This product is essentially worthless."
• "This is the third spray mop that I have purchased. Within months, you are no longer able to click a new bottle of Bona into it."
• "This mop does NOT come with 2 cartridges -- one filled, one empty refillable cartridge though it states and shows that it does."
• "The refillable storage tank needing to be removed for each refill stresses the push button and the mechanism fails after some uses."
• "Cleans ok and easy to clean the pads. Almost impossible to refill."
• "It doesn't clean well, the spray handle get stuck."
• "The whole 'PowerPlus' idea doesn't seem to do much, at least for me."

Customer Service and Return Policy

Pros:

• "They are replacing it for free."
• "Amazon was great as usual."
• "I couldn't be happier with this set. I highly suggest."

Cons:

• "Unfortunately I tried to return it. Amazon was great as usual but the products company wouldn’t accept it unless it was in the box."
• "Contacted Bona only to be put of hold for 45 minutes with no response."
• "Returning it requires the original box, which I don't have."
• "We are very unsatisfied with our purchase and would like to have the product refunded or replaced for one that is not defective."
• "Now the spray trigger fails to work intermittently and the reservoir leaks."
• "The ability to return this item is not an option, as once it is put together, it does not come apart to re-package."
• "Each time I attempt to remove the container, it feels as though there is something restricting it from releasing."