Luna Bean Keepsake Casting Clasped Reviews Summary

Usability

Pros:

• "Very easy to use."
• "They're very clear. We found the tips extra helpful."
• "Easy to use if you follow directions!"
• "The kit comes with everything you need and it was very easy."
• "Easy to understand directions. Worked just as it was supposed to."
• "It was super easy to follow the directions!"
• "Following directions was simple, especially watching a video which made it easier to do."

Cons:

• "When I opened the container which took a lot of brute strength and sore finger tips, apparently one of the bag had a hole in it."
• "The instructions were very confusing, even when following along with the video on YouTube."
• "Material not strong enough to remove hands without tearing."
• "The directions were a little unclear with how long everything would take."
• "Half of the things I had to just use common sense because the instructions didn’t make sense."
• "The instructions are detailed and need to be closely followed."
• "The instructions are misleading for step 1 at least."

Quality of Final Product

Pros:

• "I love mine so much!"
• "It turned out to be a beautiful piece of artwork that we will cherish!"
• "The cast comes out perfect with a lot of detail!"
• "The outcome is beautiful."
• "It's so beautiful and I love it!"
• "The finished product is awesome!"
• "Looks absolutely beautiful."

Cons:

• "It was like our hands were covered in warts and chicken pox or something. I don't even know how to describe it."
• "I even purchased another kit and it was a fail!"
• "All of my fingers were chopped off."
• "Almost all of them were broken off."
• "The whole tip of a finger and several other bubbles after you follow the directions to a detail!"
• "There were small cracks we couldn't fix and it was hard to get some extra bits off."
• "It does appear that a finger may have broken off."

Customer Service

Pros:

• "Great product great service people. Remember if you buy this product then open the bucket because everything is in it."
• "They replied really quickly and were very nice and professional."
• "I sent an email to luna bean and they responded right away and fixed the problem i had."
• "I contacted the company and they were so kind and helped with a replacement such wonderful people."
• "The seller reached out to me and gave me a 50% refund for my trouble with the product so that made me feel a bit better about the process!"
• "But I contacted customer service through email and they ended up expediting me a whole new kit."
• "UPDATE! The company contacted me and told me the baby will need to be asleep! They also offered to send me a replacement!"

Cons:

• "I got this for my boyfriend and I and now we can’t use it because half of it is all over the place. Very upset!!!!"
• "I wish I could get my money back for this product."
• "What a waste of time and money..."
• "My container did not include the clear plastic sheet, the gloves, or the sealant, that it states were supposed to be included."
• "Very disappointed and heartbroken."
• "This project was a total bust."
• "Unfortunately this was a waste of money. I wouldn’t buy it again."