CCUFO Butterfly Sparkling Masquerade Decoration Reviews Summary

Comfort and Fit

Pros:

• "It is a very attractive mask and comfortable."
• "I wore this for hours and was comfortable. I could see too. Like the adjustable elastic band too."
• "For someone with a wider face I was worried this wouldn’t fit me but it fit perfect!!"
• "This mask fit me perfectly, it didn't obstruct my view at all, and I mostly forgot it was even on."
• "This mask is beautiful, but it has an elastic band that is hard to get over your head."
• "The mask fitted me perfectly."
• "It's very comfortable and stayed on my face until I was ready to take it off."

Cons:

• "The strap broke when adjusting it almost immediately."
• "The headstrap was adjustable but needed a bit more length in the elastic band."
• "This mask is beautiful but unfortunately for me, it smashed my nose down so I couldn’t wear it for my masquerade party at work."
• "The mask get heavy over time. And the band is not secure."
• "It was too tight around my eyes, and the elastic band needed more length."
• "It smashed my nose... I had a dent in my head from the top digging into my forehead."
• "The only downside is that she wears glasses and we couldn’t really get it to work well with glasses."

Quality and Durability

Pros:

• "It is made with really good quality material."
• "Beautiful mask that truly sparkled."
• "Love this mask. Very sturdy. Kept its shape. Got lots of compliments."
• "This is not your average party masks! The quality is beyond my expectations and will last for many years."
• "The mask is durable and doesn’t seem like it would break easily."
• "Even better than I thought it would be! Good quality hard plastic, not chintzy, with beautiful colors and design."
• "The mask is more beautiful than expected. It's well made sturdy and fits my face face perfectly once the straps were adjusted."

Cons:

• "This was the second one I received of this mask. The first one I returned due to paint chipping and the second I relieved also had paint chipped off of it."
• "It came packaged bent over at top .fixed it but the right side of mask was more maroon than red."
• "The mask seems like it would’ve been beautiful had it not arrived BROKEN in pieces."
• "I ordered it for a masquerade party and when l opened it all the glitter was falling down and it is made up of very cheap stuff."
• "Also the decorations were separating from the mask."
• "The glitter/paint decoration had, mostly, flaked off, and what remained was continuing to fall off."
• "It was broken when I pulled it out of the box and it is not returnable. Didn't even get to wear it to my masquerade party."

Customer Service and Return Policy

Pros:

• "But the vendor very kindly corrected the problem even though it says not refundable if you read the return policy."
• "The good news is they have a great customer service team!"
• "I contacted Amazon & was told I would receive a credit. Had to contact them again last week and was told to return the item but they set up my drop off location as Whole Foods in another city despite every other return being elsewhere."

Cons:

• "This item broke as soon as I opened the package and the seller will not allow a return."
• "NO RETURNS. Beware."
• "I tried to return this but it is not eligible for returns."
• "When I did begin to process a return, I discovered NO RETURNS."
• "Apparently this item CANNOT BE RETURNED although it does not say it in the Item information."
• "Cannot return and back hasp will not hold strap together I had to staple it together and company wont do anything as far as return money."
• "Unreal! Says nothing in the info that it is not eligible for return."