Stovetop Removable Stainless Microwave Dishwasher Reviews Summary

Quality and Design

Pros:

• "It appears to be well made and exactly as pictured in the advertising photos."
• "The best thing about this set is definitely the glass cups."
• "This is well made and is fun to use."
• "The glass cups are double walled and beautiful and fun."
• "The pot and cups are very pretty. All the parts fit together nicely and are easy to use."
• "This product is made of high quality glass."
• "The construction of the tea pot is nice, sturdy, and very functional."

Cons:

• "The handle looks like it might break off."
• "This pot breaks easily. Do not buy it!"
• "The handle cracked at the joint to the pot about 1-2 months in."
• "Handle broke 6 months later. Cheaply made. Would not recommend."
• "The only downside is you have to be careful as the pot is all glass and easily breaks."
• "Just a fair warning the teapot is a little delicate one tiny little tap can break it."
• "Because such thin glass, I expected to be more thick, like Pyrex since it said stove top safe.. I was a bit skeptical now."

Customer Service

Pros:

• "I contacted Katie about the issue and she was professional and most importantly very understanding."
• "Katie seems like a very nice, sweet lady and I would strongly recommend buying this teapot from her small business over any other teapot."
• "Their customer service was wonderful and sent us a replacement very quickly, reassuring us that it must be a defect."
• "Great experience with the seller."
• "The customer service I received regarding this issue was unprecedented."
• "The seller/Katie/manufacturer stood by its warranty and was very prompt in her response and she was kind to ship a replacement immediately."
• "Customer service is also exceptional."

Cons:

• "I've tried to email customer service about an issue and they have yet to respond."
• "We contacted the seller but received no response. Absolutely the worst purchase on Amazon!!"
• "Amazon didn’t even offer an option to exchange the item."
• "I had trouble registering the Warranty and one cup had a small fleck that I wondered if it would it affect its endurance."

Usability and Functionality

Pros:

• "It's super easy to use and to clean."
• "We really love this tea pot with the cups. High quality, crystal clear, the cups give special sensation!"
• "It's very cute, but more importantly, makes great tasting tea, quick and stay hot for a long time!"
• "I love that I can throw it on the stove, brew some loose leaf tea then put it in the fridge for some lovely iced tea!"
• "I love this kettle! I run hot water out of my Keurig (so it isn't boiling) and even that water stays hot until I've drank all twelve ounces."
• "I love watching the water boil and the built in diffuser is exactly what I've been looking for in a tea kettle."
• "It’s easy to use & easy to clean!"

Cons:

• "The cups are a little hard to drink out of if anyone using them is clumbsy."
• "The teapot itself is a bit smaller than I imagined and sits somewhat precariously on the gas stove top."
• "The handle gets very hot and a pot holder must be used making it quite awkward to pick up...."
• "The only issue ive had is the handle gets hot and it makes it difficult to hold the pot."
• "As soon as water begins to boil it shoots out of the spout all over the oven, despite filling it less than half way."
• "The cleaning of the edge is quite hard."
• "The only thing I would want is more instructions."