USA Toyz Snap Trax Construction Reviews Summary

Assembly

Pros:

• "It was easy to assemble and worked as shown on the video."
• "Excellent. My grandgirls. 8 and 7 years old put it together including the stickers, no adult supervision needed."
• "It is very easy to assemble and we got an additional car as a gift!"
• "This is a very fun track. Can set up in many different ways. Easy to assemble."
• "It's easy to clean up. You don't have to take all the tracks completely apart."
• "Easy to set up."
• "It’s Simple to assemble tracks."

Cons:

• "Great toy but setting up the bridge is difficult for kids."
• "He needed help building the bridge every time and it was somewhat warped so it was a little annoying in all honesty."
• "The cable bridge is a joke, does not stand up at all."
• "No directions included, there is only one way to set it up using all the parts."
• "The bridge on the speedway track is very flimsy, it keeps falling apart and we have to continually piece it together again."
• "Neither the inclines or the bridge 'connect' anywhere to the tracks, and they aren't sturdy enough to hold track (much less cars) over the top."
• "One issue I found is that the cars tip over when trying to go up the incline for the bridge."

Durability

Pros:

• "The grandkids didn't even argue about cars! Solid track. Takes a beating by an 80lb bulldog who walked right over the track."
• "It’s been very durable."
• "Tracks are easily changeable and the cars run well on the tracks."
• "It's extremely easy to put together and the quality is great."
• "Love how my grandson, who is five created new roadways for the cars to travel on. Tracks are very durable even when the five-year-old puts them over and under chairs and tables."
• "The tracks are great and easily assembled."
• "The track is really durable and easy to put together, even for the kids."

Cons:

• "Cars are not durable or long lasting even with Name brand batteries (Energizer etc.) Car wheels fall off eventually."
• "The parts that redirect the cars are defective, the cars keep getting stuck in them."
• "Then one car completely stopped working. The cars are junk."
• "Its been 24 hours, and one of the trucks is already broken."
• "The plastic is very low quality.. Within just the first day of playing with it we have had so many things break."
• "Both cars broke WITHIN ONE HOUR of usage."
• "Most of it was broken within the first day."

Customer Service

Pros:

• "I’ve never experienced a more prompt and efficient response to the problem."
• "Had issue with the cars upon setting up, so contacted USA Toys, and just let them know cars weren't working, and they sent a whole new set, which is awesome."
• "We had an issue with 1 car and their support team handled it within minutes in a professional and courteous manner via email."
• "The customer support was the best ever when we wanted additional cars."
• "Customer service was fast and very helpful and got replacements out to us right away."
• "Customer support has been very good. When I told them one of the cars broke, they first said they would send me a new one."
• "I reached out to customer service and they replaced the car immediately! Great job."

Cons:

• "And there is no obvious way to get a replacement or to contact the Company via its website to get a new one."
• "We sent an email to the email address on the package trying to exchange it and never got a response."
• "Upon opening it and putting the batteries in the cars one of the cars wouldn’t work. We tried multiple sets of batteries and no luck. I emailed the company about it with no response as of yet."
• "Unfortunately we have only been playing with it less then one day and have tried changing the batteries in the blue car 3 times and it will not work."
• "Received the race set and within a day the cars stopped working, contacted customer service within hours they responded and is sending out new cars."
• "The box did not come with the main LED track to light up the other tracks which is a bummer."
• "This set is complete JUNK for $35!!"

Safety

Pros:

• "Make sure you either glue the rubber traction bands that are on the rear wheels down or watch your child very closely while they play with it could be a choking hazard."
• "It’s perfect the cars have real power the lights are very pretty it’s easy to play with and needs almost no supervision."
• "Love it! So cute. Glad they used AA batteries because that’s all we had at the time!"
• "Each truck takes 1 AA battery, which lasted for 2 full days of play."
• "Would help if screwdriver was included. Like the on/off button on top of car. Probably just me but had a hard time getting the battery compartment open seamless and difficult to see."
• "They especially love to watch the glow in the dark track as the cars’ light are on."
• "Have rechargeable batteries ready to go since you’ll go through them quicker than expected."

Cons:

• "Every time we turned around our daughter's hair was caught up in the wheels and we were unable to untangle her lock of hair resulting in us having to chop it off."
• "Have to watch the little fingers as they can get caught on back wheels if you hold it while car is turned on."
• "It only needs one loose strand of hair and a split second until scissors are the only way to release the grasp of the back axles grip on your hair."
• "Putting batteries in the cars required a tiny screwdriver like an eyeglass one."
• "We have spent probably an additional $40 on batteries."
• "Will need to get good batteries because the cheap ones won’t last long in these cars."
• "Finally replacing the batteries is a huge pain and requires a screwdriver."