Temperature Settings Beverage Tea Milk Warmer Plate Candle Reviews Summary

Temperature Settings

Pros:

• "I like that it has 2 settings to keep your beverage hot."
• "The low (blue) setting keeps my tea or coffee the Perfect temperature, and the high (red) setting heats it up if I forgot to put it back on the warmer."
• "2 heat settings seemed like a good feature: high for full/large cup, low for half/small cup."
• "It has two settings, red (hot) and blue (warm)."
• "It has 2 settings and even on the lowest my yea and coffee are HOT."
• "There are 2 heat settings. RED is hottest and the only setting for a mug of coffee to keep it just warm enough to enjoy slowly."
• "This keeps my tea piping-hot. I love that it has two setting."

Cons:

• "This heats up so well. If I leave my drink on it too long it gets too hot to drink."
• "When you pressed the power button for whatever temperature you wanted all it did was blink."
• "The device works and the temperatures are pretty good for my liking. But the Highlight Feature WHY i bought the device, the Automatic cup detection/Automatic turn off, does not work reliably enough to be used."
• "I start with the high heat and end up having it to turn it to the lower heat setting because it makes my coffee too hot to drink."
• "The hot (red light) is too hot and the candle smells like it's burning."
• "After three months it stopped warming as hot and both options became the same."
• "It produces a lot of heat but the plate area is too wide and likely loses a lot of heat into the air."

Design and Size

Pros:

• "This thing is really big, it could fit a beer pitcher, it's ridiculous."
• "It's bigger than it needs to be to do the job, which is fine if you've got plenty of desk real estate."
• "It blends in well with my desk and the warmer is large enough to accommodate all different sizes of mugs."
• "Large enough for even a larger mug, two temperature settings are nice."
• "The large surface accommodates almost any size cup."
• "The platform to place the mug fits literally any size mug."
• "This product looks nice and is very easy to operate."

Cons:

• "The only thing about it is that the bottom of it gets really hot and my desk ends up getting really hot afterwards."
• "One of those thicker made cups has a smaller base and I found out the weight sensor in the warmer is not exactly centered."
• "If you don't put the mug EXACTLY on one particular spot on this warmer the light will blink, meaning it's not warming your cup mug."
• "The bottom gets pretty toasty! I recommend placing the device on a stable heat resistant surface."
• "It might be ok for a smaller flat bottom cup but doesn't keep coffee hot in my cups."
• "The cup sensor is not centered properly, as it will shut off, after a few minutes, if cup is not set nearer to the temp indicator/on-off button."
• "This means that most of the cup bottom will not rest on the warm surface of this cup warmer, and thus heat will not transfer to the cup."

Functionality and Performance

Pros:

• "She also tried it for her candle and it worked twice as good as a flame!"
• "Another great feature is that the on-off button is on the front of the warmer, has a very visible red light, and works with a light touch."
• "The automatic off feature works great and those last few sips of coffee or tea that used to be cold are now piping hot."
• "This performs even better than expected."
• "It's easy to use and does everything I need done in a coffee warmer."
• "Out of all the coffee mug warmers I’ve tried in the past three decades, this one stands out as my favorite."
• "I use it for both coffee and candle."

Cons:

• "The first three months worked great. I was wondering why it would shut off intermittently."
• "When you pressed the power button for whatever temperature you wanted all it did was blink."
• "The touch button isn't overly-sensitive, but I have accidentally hit it a few times when grabbing the mug."
• "I can't get the warmer to stay turned on. It takes me a dozen tries to get it to turn on and then it just stops working after a few minutes."
• "The sensor that detects whether a mug is on the glass unit died...it stopped detecting an item on the glass plate."
• "This is junk, and I can't even return it because it was a gift. Not happy."
• "I drink HUGE ceramic mugs of tea, and this has no issues!"

Customer Service and Support

Pros:

• "They sent me a new one free of charge and it works great! Good customer service."
• "The company contacted me and offered me some options."
• "The seller reached out to me and replaced the product with no hassle and without me asking."
• "Company contacted me regarding my concerns, took action and provided a refund."
• "I emailed the manufacturer, and they immediately contacted me and sent a new unit which seems to work exactly how it is supposed to."
• "The seller responded to my review quickly with excellent customer service and attentiveness, offered me a replacement."
• "I reached out to the seller and they refunded me and sent out another one."

Cons:

• "Our email has not been answered, and without any other means of contact or information, we're stuck with a broken item."
• "I mostly enjoy using the warmer ... except when it decides to make changes on its own, like occasionally turning off when it shouldn't or changes modes. How do I get customer support for the product to find out if the unit has a problem?"
• "Directions are almost nonexistent."
• "Unsatisfactory from Day One: Sensing of the mug depends on where, exactly, you place it on the device."
• "It looked great, but after setting it on an antique nightstand, it began to heat the nightstand. This could be dangerous."
• "There was an internal short that caused a hard shutdown of my computer and television. Lights flashed in the house but did not trip the breaker."
• "The seller contacted me and suggested I unplug the warmer and plug it back in again."

Safety Features

Pros:

• "Newer technology with important safety features, 2 heat settings, a large base to hold a big cup."
• "This unit does not take up much desk space, has multiple redundant safety features."
• "It automatically turns off if a cup isn’t on it after 5 min."
• "It shuts off automatically after a couple of hours."
• "The Red/Blue LED is not too bright and is just enough to locate it in the dark."
• "The five-minute shutoff when you remove the mug is a great safety feature."
• "It has safety features in that it senses when a mug is there and comes on and shuts off after the mug has been removed for the specified time."

Cons:

• "I went out for a while (3-4 hours). I came home and went to move the unit, and almost burned myself as the unit was still on, and hot, even though the power light was off."
• "It also shuts off automatically without warning then I have cold tea."
• "The auto shut-off stopped working after 11 months of use."
• "This product has been working well for a few weeks or more and then the automatic shutoff stops working."
• "By default, the unit only heats when it detects the weight of a mug on it."
• "It’s very difficult to see the on light."
• "It gets very hot and a child could easily burn themselves."