DYMO LetraTag Handheld Label Office Reviews Summary

Usability

Pros:

• "The slicing feature is great and easy to use leaving the labels with a clean cut."
• "You can change the style, font, font size, borders, etc for easy customization."
• "This label maker is awesome. User friendly, easy to change between different types of label tape."
• "It's easy to use. I love the border features. Tape is easy to peel off."
• "Easy to learn, Easy to use! Makes great labels fast!"
• "This label maker is so easy to use and compact!"
• "Easy to use - easy to learn."

Cons:

• "The keyboard layout is awkward and there aren't as many style options as I got used to with a different printer."
• "The keys on this are laid out terrible."
• "A little difficult as the keys are not in QWERTY order."
• "The keyboard is in alphabetical order which makes typing take longer as I hunt and peck for letters."
• "I found the keyboard extremely frustrating. The keys are alphabetical, not QWERTY."
• "The label maker only allows me to print a label once every 5 minutes."
• "The only problem I have with it is the screen. It is almost impossible to clearly see what one is inputting."

Power Supply

Pros:

• "I use a 6V 2A dc power adapter and it works like a charm."
• "For general use, the batteries (4 AA) should last a long time."

Cons:

• "I also wish it had a power cord so I didn't have to use batteries."
• "Just keep getting a message that the batteries are dead."
• "It does not include the 4 required AA batteries."
• "The labeler has a memory feature where it remembers the date, time and different labels you created. It uses the 4 AA batteries to store the memory. In doing so, the batteries wears out very quickly and dies within 3 weeks."

Adhesion

Pros:

• "The adhesive backed label paper sticks quite well to most surfaces."
• "The adhesive ensures that labels stay put without peeling off."
• "Works as it is supposed to. I haven’t had any issues with the labels not sticking, not even with items in the fridge."
• "The printing is dark and crisp, and the labels stick to the items very well."

Cons:

• "The actual labels don't stick to anything."
• "The labels kind of suck and don’t have really good adhesion."
• "The labels don't stick great on certain surfaces so I have to tape some of them on."
• "The labels do not stick well to flexible plastics and some plastic coated materials, like photo albums."
• "The label tapes that came with the unit do not stick as well as I would like."
• "The tape does not seem to stick very well."
• "Sticky part of label is not sticky and they do not stick."

Customer Service

Pros:

• "They really did try to make this right."
• "They did give me a partial refund for the cartridges."
• "I do want to note that I reached out to their customer service and they did offer to replace it for me."
• "Customer Support was not fluent in my language - strong language barrier but we worked that out."

Cons:

• "I expect someone to contact me with a solution why the stickers do not stick and are not as promised on the description of putting on canisters after cleaning they do not stock at all."
• "The response was check out their web site and a quick hang up."
• "Product gets an okay review but not customer service."
• "The phone contact number does you no good since it goes to a message that everyone is at training."
• "Customer support told me to go to Amazon and ask for a refund. Not a replacement. A Refund."
• "My bad review is based on lack of support staff."

Quality and Durability

Pros:

• "The printer itself is great."
• "Opened the package and it worked."
• "2 years later and it is still working well and one of my favorite things!"
• "Have used this item in home and office for years. Very reliable and clean."
• "Great little machine and still works a year later plus I have no problem getting refills for the device."
• "I've had the first one for many years with no problems until recently."
• "This label maker is great for the price and it comes with 3 different kinds of label tape."