Keurig K Cafe Single Serve Cappuccino Dishwasher Reviews Summary

Machine Performance

Pros:

• "When it actually worked for the small amount of time it was fantastic."
• "It's been great. We've had no problems and we love it."
• "The UI is good, and when it can make coffee it does a decent job."
• "I love this machine!"
• "The coffees I brew in this machine taste MUCH better compared to my traditional Keurig machine."
• "The machine is great."
• "This machine makes the best lattes I’ve ever had hands down and everyone whom I’ve made a coffee drink for agrees."

Cons:

• "It only lasted 3 mos until it started acting up."
• "Still an absolutely awful performance for a $200 coffee maker."
• "Brewed coffee also seemed weak compared to our previous model."
• "The 'espresso' was weak and I used the same amount I always have."
• "The machine started to shut itself off completely after brewing only a shot when trying to brew 6 ounces."
• "In less than a year it stops brewing coffee!"
• "After about a year this Coffee Maker stopped putting out the right amount of coffee on a regular basis."

Design and Convenience

Pros:

• "The sleek and modern design of the Keurig K-Cafe adds a touch of elegance to my kitchen counter."
• "We LOVE the frother and the new pitcher design for the water reservoir."
• "I love that it has many size options, including espresso (latte/cappuccino)."
• "It’s so easy to use, and it takes up about the same amount of space as my previous Keurig."
• "The water tank is very slim and small."
• "The ability to select among multiple temp (including iced), strength & size criteria, and generally its overall ease of use."
• "It’s like having coffee house coffee every morning."

Cons:

• "The cup is difficult to remove and swap out if you want to use bagged coffee vs a KCup."
• "The water tank is too SMALL, & the machine will stop working when there's 10% water left."
• "The only negative I have is that you can't fit much more than a large mug under the brewer."
• "The frothing wisk inside the frothing mug is not removable making it harder to ensure a 100% deep clean."
• "The rubber plastic type seal near the bottom of the frother is sticking out."
• "Durability is lacking when lifting and lowering the handle."
• "The 'SMART' features are mega dumb, absolutely nothing smart about it."

Customer Service

Pros:

• "So I called Keurig support and the young lady was very friendly, agreed the K-Cafe was defective, and sent me an email with instructions to get a replacement under warranty."
• "We requested a replacement and the Keurig company was super helpful."
• "Great service, even better then when I called Keurig."
• "Initially, offshore customer service was great, promising an immediate warranty replacement."
• "I am so glad I did not listen to the poor review of one person because this is the smartest and amazing coffee maker."
• "Worked great for a while but frother went out in less than a year of less than normal use had to get a replacement but it was easy getting it replaced kurig replaced it hassle free cuz it was undera year of owning it and was a factory defect new on working flawless."
• "I quickly unplugged it and will be reaching out to the manufacturer for a refund."

Cons:

• "Keurig's customer support is very difficult to access, and Keurig provided no useful support for these issues."
• "Customer support is not able to communicate effectively or resolve the issues."
• "When I called them they made me go through hoops and loops to get it replaced."
• "Since Keurig Customer Support has given me the run-around I would recommend not buying this coffee maker."
• "If you purchase be warned, they have poor customer service, worse tech service and will jerk you around every chance the get."
• "I’ve spoken to Keurig representatives on phone many times, long waits."
• "Called customer service and only offered me 20% off a new machine."

Smart Features and App Integration

Pros:

• "Having the keurig app is a great advantage as well, you can use your phone to brew, and even has some nice recipes."
• "Not to mention the fact that I can schedule coffee to be ready for me when I wake up."
• "Its so smart the app can tell you what K cup you have in the machine."
• "I can't believe I ordered this Tuesday around 2p and received it Wednesday before 2p, and it wasn't a prime order."
• "The attached photo is after cleaning it, and then brewing a 12oz coffee."
• "I have saved so much money with this machine. It paid for itself in a month."
• "A simple fix is unplugging for 10 seconds to reset the machine. It worked!"

Cons:

• "Don’t expect much from the integration with Alexa. In my case, at least, it basically useless."
• "Only one phone can connect to the Keurig at a time."
• "There’s no point in wasting your money on the smart features."
• "Why it has to connect to the internet to read and tell me the brand of coffee I just put in, I don't know, but it won't connect and keeps spinning."
• "It tells me to add water when the reservoir is full, it won’t register a K-Cup is in it, the display freezes, and more."
• "The machine only problem is every time I go to use the thing, it says “add water” even if it’s full."
• "The 'SMART' features are mega dumb, absolutely nothing smart about it."

Milk Frother

Pros:

• "We LOVE the frother and the new pitcher design for the water reservoir."
• "The built-in milk frother is a game-changer, producing rich and creamy froth."
• "The milk warmer/frother is amazing and makes it so easy to create a delicious coffee every morning."
• "It foams the milk sufficiently for a latte or cappuccino, with an ample 'shot'."
• "The frother heats and froths milk to your desired consistency, giving your beverages that professional café-quality finish."
• "The frother works well btw."
• "The frother works great, and this is a great manual brewer."

Cons:

• "But the milk frother just doesn't make the milk hot enough."
• "The biggest BS is that you cannot froth milk when brewing a coffee, the time the frother is done with your milk the coffee is cold!"
• "The milk frother doesn't froth enough and leaves the milk lukewarm."
• "The frother doesn't frother any better than the previous version and can not be put in the dishwasher."
• "The frother lid cracked, not from abuse or anything like that, and the frother barely froths the milk now."
• "Frother does not work with half and half."
• "The frother has started to not work properly the last few months."