Active Era Premium Mattress Built Reviews Summary

Comfort

Pros:

• "This mattress was comfortable."
• "Very comfortable for two heavy adults to lie on and room to turn."
• "Perfectly comfortable for a 200 lb. man."
• "It's extremely comfortable, infact more comfortable than my bed to be completely honest."
• "The fleecing is very soft and the mattress is pretty supportive."
• "Very comfortable with minimal movement when my wife or I turned over."
• "For an air mattress they were comfortable."

Cons:

• "A tall person may have an issue?!?!"
• "I am filling this thing up every hour just not to sink into the floor."
• "It is extremely uncomfortable..so combining the false advertising and the uncomfortable sleep I could not recommend this item."
• "It was like sleeping on a moving wave."
• "I basically laid on the ground. I did not sleep."
• "The headrest 'hump' at the front of the mattress may be a bit uncomfortable for some though, and they may prefer a completely flat mattress."
• "also very uncomfortable is not soft at all"

Inflation & Deflation

Pros:

• "Bed inflated very quickly and held its shape very well."
• "completely automatic! No effort to unroll, inflate and deflate."
• "It inflated easily and quickly."
• "Less than 5 minutes to fill or remove air."
• "It inflates very quickly w/in about 3 minutes."
• "Inflates and deflates quickly."
• "Blows up in 90 seconds and deflates in the same amount of time."

Cons:

• "There was a hole and by morning it was completely deflated."
• "It lost not just a little but but rather HALF the air inside."
• "The mattress could be inflated to a comfortable firmness and ten minutes later it would be so deflated that the floor could be felt through it."
• "It lasted less than 2 months of daily usage by springing an air leak."
• "After about 10 uses I inflated it and after 12 hours it deflated tremendously."
• "It deflated in the night."
• "This was deflated almost completely in a couple hours."

Customer Service & Warranty

Pros:

• "Customer service was really helpful."
• "Customer concern was evident."
• "HOWEVER, AMAZON was awesome about the return and refund."
• "They were GREAT PEOPLE to deal with and handled my problem quickly and efficiently."
• "Excellent customer service!"
• "Also really appreciate the helpful tips from the company owner and his interest in my satisfaction. Good customer service."
• "There was good followup from the company with extra tips for the best care."

Cons:

• "Ignore the crap about the warranty. They make you dang near sell your soul just to get a replacement."
• "Don't buy this product. Very occasional use over 4 months and there is a split in the seam of the flocked side so you can't fix it with a puncture kit as it wouldn't stick."
• "We have tried to contact the seller but it doesn't seem possible."
• "My return window closed 6 weeks ago and now I can’t get a refund."
• "It was very easy to return, however they only reimburse you for £4.75 postage, and it cost me £15 to send it back."
• "Contacted the seller twice, after the second email got a response 'please don't send double email, we will get to when we will get to you'."
• "Extremely disappointing and there's no way to reach customer service."