KidKraft 53298 Uptown Natural Kitchen Reviews Summary

Assembly

Pros:

• "It did take over 5 hours to assemble, but it's sturdy and I feel like it's well worth it."
• "All of the holes are pre drilled, the hardware is well labeled and the instructions are straightforward."
• "Once the frame is together, it’s pretty sturdy! Assembly was relatively quick (2 hours after unboxing/sorting parts)."
• "The directions were easy to follow."
• "Directions were picture driven and was rather straightforward."
• "The instructions were clear and everything was labeled."
• "This kitchen is really sturdy and seems like it will hold up well!"

Cons:

• "It definitely took a long time to put together as it has many parts."
• "There are literally SEVERAL HUNDREDS of screws and nuts and bolts involved - the assembly required is something I’ve never seen before."
• "The directions don't tell you when to use the brown screws vs the silver ones."
• "I incorrectly installed some parts because the orientation of some parts was the same on both sides with a small variance."
• "Unless you want to waste 10 hours of your life trying to assemble a TOY that’s more complicated than assembling real furniture, using instructions written to be as unclear and confusing as possible on orientation of parts causing you to re-do things multiple times, then don’t waste your time and money on this TOY kitchen."
• "The instructions only consist of pictures, so that was difficult to interpret at times."
• "There were 2 pages of missing instructions and some of the boards did not have the holes pre-drilled."

Quality and Design

Pros:

• "It is well worth the money and the time. I would purchase again and set up again."
• "They've thought of everything. There's a chalkboard for the front of the refrigerator, hooks for hanging pots and pans."
• "I love the modern and sleek design, it looks great and goes with room decor."
• "I am really impressed by the quality. No issues."
• "The wood feels really solid and sturdy."
• "It's perfect for his height and he's 4 but tall for his age. I would recommend this product but advise to have help and plenty of time."
• "The little kitchen itself if absolutely excellent. The quality is as good as actual furnishings within your own home."

Cons:

• "The package is too damaged and heavy to reship and return back."
• "This is a very cute product and as much as I did enjoy it, the manufacture made the microwave door incorrectly."
• "Super cute kitchen, the problem is that there was a bent board so there is a visible crack through the top, many of the corners are damaged and there are scratches on several pieces."
• "Yesterday one of my kids opened the fridge door and it broke completely off."
• "A few pieces are clearly scratched and damaged and it still was packed in the box."
• "Some of the holes were in the wrong side of the wood."
• "The biggest issue is the doors were uneven."

Customer Service

Pros:

• "I contacted kid Kraft and they will be sending me all the missing parts, but as a result, it will not be ready even close to Christmas."
• "Thanks for their good customer service. I can reorder some parts and send it very quickly."
• "In kidkraft's defense, their customer service was able to order the part for me and they are expediting delivery."

Cons:

• "Part 1, the largest part in the very bottom of the box arrived broken. I have tried to reach out to Kidkraft customer service many times and selected to get a return call back."
• "We needed the refrigerator handle replaced and it took multiple emails to various KidKraft Departments."
• "I sent a message to the company and no one has replied back to see if they can resend the correct part."
• "The frustration to have a minor part replaced on a brand new toy was ridiculous."
• "I will not buy another KidKraft kitchen ever again and would highly recommend no one else to spend so much money on something that will break within days."