hiccapop Inflatable Toddler Portable Mattress Reviews Summary

Customer Service

Pros:

• "Definitely impressed with their customer service!"
• "Unbelievably good customer service."
• "Customer service could not have been more supportive."
• "I emailed the manufacturer to ask about ordering a new inner mattress... A customer service representative replied within hours of my original message."
• "Also, their customer service is great."
• "Hiccapop provided EXCELLENT customer service, over a holiday weekend no less."
• "Wow! their customer service is the best, all companies should strive to be like them."

Cons:

• "I went to the support page because it’s supposed to have a lifetime warranty and the page was no longer available."
• "The customer service was helpful, speedy and funny!"
• "They responded right away, and sent a replacement."
• "I have had great response from customer service. Both times I left a message and received a call back within a couple hours."
• "I contacted customer service and immediately received a response."
• "Customer service was outstanding, solving that in no time."
• "I love Hiccapop's customer service."

Product Quality

Pros:

• "It’s durable, comfortable, and great design."
• "The flocked surface on the mattress helps keep her warm and comfortable."
• "The mattress is sturdy and good quality."
• "The quality of the material is great and I like the design of the mattress fitting inside the larger piece with bumpers."
• "The quality of it is nice and thick, I don't feel like it would pop by sitting on it."
• "Fabric feels very durable."
• "Product feels durable."

Cons:

• "We used this thing a handful of times, didn’t last."
• "The inner mattress part of ours stopped holding air."
• "There was a hole somewhere in the mattress."
• "The patch kit that they sent with the product did not hold and continues to leak."
• "We’ve had to make a few patches from wear and tear."
• "The mattress got a small hole after a bit."
• "After 2 years of using we had an issue with the mattress seams."

Warranty and Replacement

Pros:

• "When they say your product is covered for life, it is covered for life."
• "They have a lifetime warranty on their products, so I sent them a picture of the hole and we received a new mattress in two days!"
• "Even better knowing they have lifetime guarantee if we need it."
• "There is a lifetime warranty on it and a new one is on its way to us now free of charge!!"
• "They stand by their warranty!!"
• "It’s has a life time warranty."
• "They give a lifetime warranty on the product."

Cons:

• "I saw that it has a lifetime guarantee."
• "The lifetime guarantee is true!"
• "The absolute BEST. Customer service I have ever experienced!"
• "Love love love that this company truly has a hassle-free lifetime warranty."
• "The item says it has a lifetime warranty and it does!"
• "Knowing that this is a functional, well designed, well built product that comes with lifetime warranty and excellent customer service, it’s worth it."
• "I would highly recommend any of their products, and they certainly stand by their warranty promise."

Convenience

Pros:

• "Inflation was a breeze."
• "It's very easy to inflate and deflating it is just as easy."
• "The included air pump is very nice and the mattress inflates in seconds."
• "It inflates very easily."
• "Easy to inflate."
• "They come with a pump that quickly inflates and deflates the mattress and bumpers."
• "The pump has it blown up within a minute."

Cons:

• "The footprint is large and it is heavy."
• "By the time you get the bed, mattress, mattress cover, sheet or sleeping bag, and pillow all packed up, you're looking at some serious weight and a separate suitcase."
• "However, it also takes up half a suitcase so it definitely isn’t a lightweight option."
• "The plastic fill valve is so stiff that it is very hard to close and harder to push back into the bed."
• "I wish it could fold up a bit smaller."
• "Only con is its a bit heavy and doesn't roll back as compact as I hoped."
• "The only feedback I have is that the pump is very loud and whistles when inflating."