Kasa Smart Home Security Camera Reviews Summary

Setup and Installation

Pros:

• "Setup was clear in the quick start guide."
• "Very easy to set up using the Kasa app within minutes."
• "It's pretty easy to set up and easy to turn on or off from home or away on your phone."
• "Plus it was easy to set up what highly recommend."
• "The setup process was easy, it seems good for the price."

Cons:

• "Very poor instructions. I had to read the Amazon reviews to figure out how to install the SD card."
• "The setting to turn off & on don’t work."
• "Box was open, missing installation and activation instructions- had to look them up."
• "But tried this anyway - and it took forever to install via their app (wouldn't connect to the device)."
• "I couldn't get past the first steps of the set up process."

Picture and Video Quality

Pros:

• "The picture quality is good enough and we really like that it swivels to show us our whole apartment."
• "Holds a 256mb sd micro card for reviewing history/activity."
• "The night vision is good and the regular daytime footage is very clear."
• "The footage is always very clear."
• "Night vision is bright and picture quality is very clear."

Cons:

• "It still won’t record motion clips. About 70% of the time it doesn’t connect with the app."
• "I like this camera... However the one thing it does that I cannot get past is the clicking."
• "My camera stopped recording onto my SD card."
• "The movement is delayed and clunky but it does have an area memory settings to go to a view."
• "I was not expecting much since it is such a great price, but the quality is amazing!"

Connectivity and Network Issues

Pros:

• "It works well with our alexa and lets us watch our baby kitten when she's home alone."
• "I love that it moves whenever it detects something."
• "It works perfectly as a kitchen camera to monitor the kitchen activity or to talk to anyone who walks into the kitchen area."
• "I'm not sure about sound quality as I haven't really used that feature but I'm sure it's as great as the rest of the features."
• "I can watch our new puppies from upstairs, the other room or when away from home."

Cons:

• "These cameras were the best but for some reason they just stopped working one by one just a couple of months after buying."
• "I’ve tried setting up multiples and it won’t connect because of the internet but my other camera is connected."
• "It will not stay connected and now will not reconnect. It is on the same mantle as the wifi, everything else stays connected to the wifi."
• "I was surprised to see so many positive reviews for a Kasa product - I have a few of their smart plugs and they're pretty buggy and lose connection often."
• "This device definitely does NOT WORK to check 'anytime anywhere'."

Camera Features and Functions

Pros:

• "Four 'viewpoints' can be programmed, it follows motion, night vision is good."
• "This camera has been great where we can even speak with her through the camera to calm her down."
• "It’s so easy, I love it so much and it has motion detection and all of these features are free."
• "I recently purchased the Kasa Indoor Pan/Tilt Smart Dog Security Camera, and I must say, I love it!"
• "The camera also has a two-way audio function, so I can hear and talk to my family any time."

Cons:

• "The only thing I don't like about it is when you use the microphone it makes a super loud noise before you talk that scares my cats every time."
• "The 24/7 video recording glitches too much."
• "The camera on the app will say private mode but I see it on."
• "I had to get a SD card which needs to bought separately in order to enable 24/7 recording otherwise it will just record and save video when motion is actually detected."
• "When it detects sound, motion, or people and it does a wonderful job with really clear video surveillance."

Customer Support and Warranty

Pros:

• "Woojin Aguilar from TP Link customer service helped me to set up my camera and connect to the WIFI as well as patiently explained most of the camera's features appearing on my device."
• "Customer service is great!! I called and chatted with Bryant Chacon about connecting to more then one cell phone. He was AWESOME and very knowledgeable about the camera."

Cons:

• "I purchased this camera and it worked well until I moved it to a new location and the USB port literally just broker off when I tried to unplug it. I contacted TP Link and they said I would just have to buy a new one."
• "They had me perform several resets, several trouble shoots. Still not working. Gave me several different 'priority tech support numbers.'"
• "Then it got the camera set up it was great until one of the cameras went offline, and there was no way for me to figure out why being far away from home."
• "I reached out to the customer service team via email and provided a thorough & detailed explanation of the issues I was having, and they rarely respond."
• "I had a very old model that I wanted to upgrade but chose the Blurams model for the reviews. Quit working after two months so of course not replaceable!"