JoyJolt Insulated glasses Espresso 5 4 Ounces Reviews Summary

Quality and Durability

Pros:

• "This mug is great. Very durable, looks good, and is dishwasher safe."
• "Before I bought these I was wondering if the handles were cheap and easily breakable. After receiving them I realized that the handles are quite beefy and won't break very easy at all."
• "They seem sturdy enough to me."
• "These mugs look amazing and the double wall design keeps my drinks hot while keeping the mug cool to touch."
• "They are very light and easy to hold."
• "They are well-made and beautiful to look at... especially when filled with espresso."
• "They seem to be durable of course I handle them with reasonable care."

Cons:

• "Unfortunately, the replacement glass they sent was NOT the same cup and came damaged."
• "The material they are made is so cheap because they broke so easily: a slight touch against something it’s enough to crack them and break them."
• "The first package arrived completely shattered."
• "It is nice to see your latte through the glass mug but I have broken 2 now in the first 2 weeks of owning."
• "They feel cheap and fragile."
• "One of the mugs cracked in the dishwasher after 4 uses."
• "It's been 2 weeks and one of the two glasses already has a crack in it."

Design and Aesthetics

Pros:

• "They are fun to use and everyone marvels at the double layers."
• "beautiful to look at and share."
• "It is beautiful, light, easy to hold, drinks perfectly on the lip, shows of the crema beautifully."
• "These glasses hold heat so well, my coffee is definitely really hot."
• "They are beautifully made, with great attention to detail, in design, and craftsmanship."
• "They are also double walled which keeps the drink hot without burning your hands."
• "They are sophisticated, functional and very pretty filled with my favorite warm brew."

Cons:

• "They are lightweight and the base is narrow which makes them very unstable."
• "These are way too big for espresso."
• "The mug is not a single piece, it is two layers somewhat not properly sealed on the rim."
• "It seems to me, that there is too much area exposed to air, to keep the liquid hot for any length of time."
• "The only downside to this mug is the artistic look of it--there is not enough space between the two layers of glass at the bottom and it is not completely rounded like my espresso mug."
• "More aesthetic than anything, it just looks slightly plastic-like."
• "No mention was made in the product description of the Logo at the bottom of the cup; cup is glass, and logo ‘mirrored’ so that it can be read by the drinker."

Customer Service

Pros:

• "I am happy with my purchase and with Amazon's responsiveness."
• "I asked for a replacement cup and customer service quickly responded by sending out a replacement next day."
• "The manufacturer of the mugs, was so apologetic for the one small defect I pointed out, that he sent me another set of four!"
• "This review is partially directed at the kind seller that reached out to make sure the received product was to my liking."
• "One of the mugs cracked in the dishwasher after 4 uses, but the company graciously replaced it."
• "Customer service is simply awesome. I received replaced item on next day and item was in good condition."
• "The seller contacted me after seeing my review and gave me a full refund."

Cons:

• "Really disappointed with the way that they managed my claim."
• "The cups showed up sounding like a box of corn flakes!! Not to my surprise after opening a perfect looking package only shards of glass. I attempted to return with no response."
• "I notice they only put 5 star reviews which is deceptive, and now Amazon has a warning that this item is frequently returned!!"
• "The seller doesn't seem to care since I have received no response to my review."
• "Just days after purchasing I had one of the glasses break while pouring hot beverage into room temperature glass."
• "I bought joyjolt espresso cups about a month ago and they are awesome. I wanted a larger cup as well so ordered this and Amazon disappointed by sending broken glassware."
• "One of the glasses developed a crack which allowed fluid to travel between the inner and outer layers."