Hatch Rest Night Light WiFi Reviews Summary

Connectivity and App Issues

Pros:

• "I love the nightlight feature as well so I don’t need to have the big light on!"
• "I love smart technology, but sometimes the app is disappointing. This app doesn't disappoint."
• "My husband and I just wanted a simple (but reliable) sunrise alarm, and this has worked for us perfectly!"
• "I love being able to set different times for different days for lights and sounds."

Cons:

• "This version takes 20+ trys to connect or reconnect it to the WiFi."
• "I’ve spent over two weeks trying to get this thing set up."
• "Every time I turn it off, I have to spend over an hour trying to reconnect it."
• "Difficult to use Hatch App. Very difficult to Sign-in/Sign-in/Create log-in."
• "The app that controls the hatch is so problematic, I think the system causes more harm than good."

Sound Quality and Volume

Pros:

• "There are SO MANY options for sound— we used the static one for a long time but have since changed it up."
• "My daughter absolutely loves this! She went from sleeping 3-4 hours at a time to sleeping 8-9 hours straight!"
• "The Hatch Rest has been very helpful. Of course we don't use all the features, but as a nightlight and sound machine it works great."

Cons:

• "The sound machine isn’t loud enough."
• "The second we bought we have the volume all the way up to 100% and you can still barely hear it."
• "This new model is very quiet, even at 100% sound."

Customer Service

Pros:

• "Contacted manufacturer and was promptly helped to get a replacement product."
• "After I posted my original review below, Hatch reached out within a couple of days to try to solve the issue."
• "EDIT: hatch reached out to me and gave me a full refund and sent me a new product for free. I am impressed with their customer service."

Cons:

• "Customer support was difficult to get ahold of."
• "The customer service from the company is nonexistent."
• "Hatch customer service which told me to do all the steps I had already tried."

Value and Price

Pros:

• "Not to be dramatic, but this drastically improved my life. We brought a new baby home and my toddler was struggling with the transition, specifically bed time."
• "We love this sound machine. The different light shows we can create, the ease of setting a schedule."

Cons:

• "For that price, it should be able to do a lot more. You’re a bit limited with the app."
• "However, I would not recommend this product Bc it only lasted us a year and a half, for the price I don’t think that’s worth it."
• "This product is garbage. Less than 6 months after unboxing it the power cord went kaput."