Zinus Alexis Deluxe Platform Support Reviews Summary

Assembly

Pros:

• "Bed was extremely easy to put together and seems very sturdy."
• "I put it together in about 1 1/2 hours."
• "Frame went together with some light effort and another person to help made it easier."
• "They even give you a ratcheting tool for the assembly which speeds things up."
• "Very easy to assemble came with all the tools and bolts needed, instructions are very clear and support beams are held in by dowels and velcro which i LOVE compared to the slats just laid down!"
• "Takes 2 to assemble but straightforward and comes with all tools needed."
• "I was able to assemble it myself in about 45 mins. With a helper, probably 25 max."

Cons:

• "The instructions took a bit to figure out due to no text and just diagrams."
• "I'm not a great visual learner, and the instructions don't have any words, just pictures."
• "The assembly instruction is very clear, making it easy to put the bed frame together."
• "The assembly was way more complicated than they said it would be."
• "The instructions are just pictures, so they could be a little clearer with descriptions."
• "In multiple steps the same, IDENTICAL screws are referenced, and in each instance the screws fit at two different depths."
• "Guys who came was very professionals but seems like they never assembled this bed as were going by instructions booklet and made mistake in using bigger screw than smaller one that resulted in breaking one of the leg support."

Quality and Design

Pros:

• "It's all solid wood except for the center support underneath, which is metal."
• "The wood looks pretty nice and perhaps even more importantly, it seems sturdy."
• "It's solid wood, very well made and so easy to assemble."
• "This bed is SOLID, It looks/feels like Ethan Allen or Pottery Barn grade furniture."
• "It is sturdy, instructions for assembly were on point and the chosen colour blended well with the other furniture bedroom."
• "Beautiful wood bed - highly recommend!"
• "This bed is beautiful and well built - it is made out of solid wood."

Cons:

• "The headboard wood is not completely smooth like I expected."
• "We were quite surprised to hear a crack during the middle of the night. one of the supports for the mattress had cracked."
• "Unfortunately, it came damaged with scrapes on one of the side panels."
• "Additionally the middle support is very flimsy and the middle legs slide out from under it."
• "The first frame I received from Amazon was not the wooden one I ordered, but a cheaper metal frame in an opened and damaged box."
• "The boxing is not sturdy enough for being moved in a warehouse or shipped UPS or any other carrier, required returning first one ordered as severe damage to end of box and center puncture damaged headboard and slats."
• "The wood is delicate. I hit the vacuum into it once and dented the wood."

Customer Service

Pros:

• "Zinus bent over backwards to make sure I got the replacement screws I needed."
• "I reached out to the company, and they replied promptly asking for pictures and I video. I provided this to them, and they sent out a replacement quickly."
• "This was a great purchase and the company is amazing."

Cons:

• "I contacted Zinus to request a replacement leg and screw, but they said they were not able to help me as they do not offer or even sell replacement parts."
• "The manufacturer, Zinus, said it wasn’t their problem and they do not carry parts. Very poor customer service and very unhelpful……..they just give you a ‘run-around’."
• "Guys took the frame back saying it would be replaced but order was automatically canceled and only reason for cancelation was that as I had special service on the order, they can NOT do replacement."
• "The product was great, HOWEVER, one leg spit in two after less than 2 months, with very little use."
• "However, when I reached out to customer service, dealing with them was a nightmare."
• "I will never buy anything else from them again. They do not stand behind their products."
• "BEWARE if you order this product!!!!!"