Cooler Shock Reusable Packs Built Reviews Summary

Packaging and Instructions

Pros:

• "I also like how this item was packaged and came with very detailed instructions."
• "Instructions to fill and seal were easy to follow."
• "These worked great. Easy to fill. The instructions are easy to understand."
• "Super easy to 'assemble'. All you need is water and a measuring cup."
• "The package includes everything needed, such as a funnel, rubber stoppers, and caps, to make the process effortless."
• "Easy to fill and close up."
• "Easy to fill and seal following directions."

Cons:

• "Make sure the cork and funnel are included with your purchase. I did not realize these were needed or came included and did not receive them with my paks."
• "Upon starting the set up process I found that one of the packs was missing the cork."
• "Just went to use them and the package is missing the silicone corks and the funnel both of which are required for setup and use."
• "This did not come with a funnel and very hard to fill."
• "The packaging on these is super fragile I bought 4 sets of 3 and all of them fell apart."
• "These packs are fantastic! The reason it didn't get a 5-star review is because the funnel is so cheaply made."
• "One of them even popped in my lunch-bag and now needs to be put in a ziplock to be used or it will leak out everywhere."

Usability and Performance

Pros:

• "They are easy to fill & then you just put them in the freezer until you need them."
• "I have been using these daily for a couple of years now and they are holding up perfectly!"
• "These packs will actually freeze my refrigerated water bottles while sitting in a cooler for 8 hours."
• "I have had these for a few years now and they have held up like new!"
• "They're slim to fit into coolers very well without taking up space."
• "They last a long time and keep cans/bottles/etc surprisingly cold."
• "They stay super cold for a long time."

Cons:

• "These ice packs do not work as expected."
• "So I bought these because I figured on hot days and while I'm at work in my lunch box these would be better than bags of ice but I was wrong."
• "I didn't love these ice packs. They need to be filled with water at home, and frankly, I didn't trust that the lids would stay closed."
• "They don’t last as long as the larger 10”x14” packs."
• "May not be worth the investment."
• "I haven't had 'em very long yet, so can't speak to the longevity & I haven't tested them against ice-ice."
• "They seem to be durable but only time will tell."

Customer Service and Support

Pros:

• "UPDATED: I changed this from 3 stars to 5 stars because after I posted the original review the company reached out and provided me free replacement paks without my even asking."
• "And I thought I was missing a cork and contacted the company’s customer service and they were absolutely wonderful !!!"
• "Gotta love a company that stands by their product and takes care of their customers!"
• "Customer service was outstanding and resolved my issue in a matter of days."
• "We love these! We use them in saddle bags while riding horses and I can put warm waters in there and they’re cold by the time we stop for a break."
• "I'm really happy with this system, and I think these ice packs will last for years to come."
• "Great purchase and come in different sizes."

Cons:

• "Cooler Shock won’t help if your product is out of the 1-year warranty period."
• "These are awesome, but follow the instructions!"
• "I wish I can return them to be honest!"
• "Really disappointed, especially after seeing so many positive reviews. Waste of money. Do not buy."
• "I’d say by the 2nd day the ice was all melted packs the were warm, so was all my food."
• "1 out of 6 ripped so far."
• "These packs did nothing to keep our food and drinks cold during the ride and they were defrosted within just a few short hours."