DEWALT DWE6421K Random Orbit Sander Reviews Summary

Durability

Pros:

• "I have had many sanders made by cheap no name manufacturers that barely last one or two weeks. Dewalt lasts a very long time."
• "I've had this sander for three months now and have used it 3-4 times a week for hours at a time. I couldn't be happier."
• "After 1.5 years, hasn't skipped a beat and still like new."
• "This is the 3rd one I have bought. I'm very satisfied with this product."
• "I have used this sander alot and just love it."
• "I have had a Dewalt 1/4 sheet palm sander for 2 decades, it's been dropped off the bench, kicked across the shop floor and generally abused."
• "Best sander I've ever owned. Powerful, easy to use."

Cons:

• "Quit working after about two minutes. Started spitting out pieces of metal."
• "The sanding discs will fall right off."
• "This orbital sander just stopped working after four years of occasional, light-duty use."
• "Used this for sanding around the house and buffing the car, and was very happy with it until, after two years, it simply would not turn on."
• "This sander worked good for three months then completely broke."
• "The last two dewalt sanders I have had did not last."
• "DeWalt sanders are overpriced junk, could not get any support on website or by phone, customer service is abysmal, do not buy!"

Dust Collection

Pros:

• "Bought this for a furniture project and it is great!! Dust collector actually worked fine."
• "The thing that I noticed that there was very little or no dust coming out from under or the sides of the sander."
• "This thing just plows through stuff the mouse does eventually. And the dust collector actually works."
• "First off, the sander does not disappoint. Plenty of power and the dust collection bag actually works, leaving very little dust free floating in the air."
• "It sands smooth and steady, and the dust collector does a way better job than my last machine."
• "I love the hook style sandpaper, and the dust collector did its job."
• "The canvas dust collector works well too."

Cons:

• "Don't expect the sawdust catcher to last more than a year or so."
• "The Dewalt sands decent but the dust collection is absolutely horrible."
• "The dust bin helps a bit but you're still going to have wood and sand dust everywhere."
• "The dust collection on this unit is better at dispersing dust than collecting dust."
• "It doesn't suck up as much dust and it feels flimsier."
• "This orbital sander works quite well but doesn't keep the dust down as much as I would hope though."
• "Dust port can't be connected easily to a shop vac. you have to buy a proprietary connector."

Design and Ergonomics

Pros:

• "Great product! Light weight for me as a female."
• "The unit is easy to hold flat and not too heavy to avoid cutting into thin paint with the edges."
• "A bit smaller than some others makes it a bit easier to use and a tad more maneuverable."
• "The grip is great and works with ease."
• "It sands across surfaces very easily, and is lightweight and small enough for my small hands to hold with ease."
• "This sander is so smooth. Very little vibration."
• "Everything about this sander is of high quality and works far superior to less expensive brands."

Cons:

• "Too heavy and the on/off switch is difficult to locate. Carrier bag is a waste."
• "One thing I did miss was a way to use both hands at the same time to hold the tool steady."
• "The grip is wide on top. i have medium hands and after a while my fingers get cramped."
• "The cylindrical main body grip is uncomfortable and the ninety degree side handle is an aid to sanding large surfaces, but at times you have you have to take off the side handle to sand in tight spots, it simply gets in the way."
• "The bag you get is small and barely fits the sander itself in it."
• "Instead, I was sent a light weight vinyl-polyester bag. It is smaller than the black and yellow bags, very little structural integrity, and definitely not designed for actual use."
• "The only thing (that all Sanders tend to have an issue with) is the dust catcher. It detaches easily, so easily that it tends to fall off, and the power cord is rather short."

Customer Service

Pros:

• "Filled out DeWALT warranty form online, and they quickly approved a replacement."
• "I am so pleased with not only this product but also the quick customer service provided when the first one I ordered never showed up!"
• "Return was easy for the most part."

Cons:

• "I opened YET ANOTHER ticket asking to explain this discrepancy. I have yet to receive a reply."
• "Then I was informed, nope, you have to pack up and return the broken sander."
• "They only did it after I tried to haggle through their email-only support, and their agent treated me so badly that I had to contact their executive team."
• "It has been a week and they haven't given me an answer."
• "The sander is great and very useful in my line of work, the only downside with this product is that the bag advertised is incorrect."
• "DeWalt sanders are overpriced junk, could not get any support on website or by phone, customer service is abysmal, do not buy!"