EVERUS OSTBA FOOD DEHYDRATORS Reviews Summary

Size and Design

Pros:

• "It’s the right size for my kitchen."
• "This is such a cute and compact dehydrator! I’ve been drying apples and they have turned out great."
• "This is perfect for people with small kitchens like mine."
• "It isn't as large as my old one, but that's good because I don't have a lot of room in my tiny house, and it fits nicely on a shelf over my sink."
• "I liked how small it was. Many are very big but I needed a smaller one that wouldn't take up too much space on my countertop."
• "Smaller than I thought it be. Which actually is a good thing when it comes to storage."
• "Being square, and small, its easy to store away."

Cons:

• "I am going to buy one that is more sturdy and more powerful."
• "The overall product seems to be a cut rate product that I really don’t think I’ll use."
• "I thought I was getting something i could actually use…but it feels like an easy bake oven, maybe great for kids, but it won’t hold much fruit or veggies for an adult or a family."
• "The thing is pretty tiny, and the dehydrator motor isn't really that strong so after about 3 trays, the dehydration gets very weak."
• "This is small dehydrator, but enough to cook about a pound or two of beef jerky at a time."
• "One tray holds one banana, one tray holds 1 apple. Not ideal."
• "The unit is nice and compact, however, it is really small."

Performance and Quality

Pros:

• "Works great. I bought this as a gift and my husband loves it for making jerky."
• "I USE MY OSTBA FOOD DEHYDRATOR TO DRY FRUIT AND VEG. FOR LONG TERM STORAGE."
• "She called to tell me she loves it and it works really well for vegetables and meats and seafood."
• "Had it for over 6 month. Definitely recommend."
• "I’ve had this dehydrator for about a year now, and I’m very happy with it!"
• "This is a fantastic product that is super easy to setup and use. It looks great, modern and sleek."
• "This food dehydrator works great!"

Cons:

• "Ive been drying 3 bananas worth of chips for 8 hours in at the max temp 158°F and they are still rubbery."
• "I purchased this 3 months ago and it stopped working. Blows but no heat."
• "This is severely underpowered, it took 8 hours longer than any other dehydrator that I have ever had to complete even the simplest task."
• "The fan is broken on the inside, I can heard parts rattling, and the heat does not work. It is useless at this point."
• "it takes twice, and sometimes three times as long to dehydrate than the instructions say."
• "put in 12 hrs on a couple of jerky items and didn't work."
• "This product is a piece of crap. Got it for Christmas and went to use it for the first time and doesn’t work."

Usability and Features

Pros:

• "Very easy to use."
• "So easy to use, fits right on the counter and comes with a ton of recipes!"
• "VERY QUIET, barely hear it running."
• "One of the best things about this machine is that it does not have noise when it is on."
• "It's not difficult to use and it dries the product out without cooking it."
• "It is easy to clean and also easy to use."
• "I like that it has temperature control and timing."

Cons:

• "you have to rotate the trays every couple of hours in order to get the top layers to dry."
• "There’s basically just an on/off switch and a dial to select temp between minimum and maximum."
• "You cannot satisfactorily clean the bottom of any spills or drips."
• "Machine is impossible to clean inside where the motor and electric components are but it gets extremely dirty and wet in there by the dripping of juices from fruits, etc."
• "I only wish that it was easier to clean the base of the unit, that it came apart somehow because drippings from marinade etc get stuck in the bottom and stain it and make it very difficult to clean up."
• "It doesn’t have a timer on the non-digital and I was afraid left unintended it could catch fire."
• "Please do not purchase this product. It is a fire safety hazard!"

Customer Service and Support

Pros:

• "Product arrived damaged one of the trays was cracked no damage to the packaging asked for a replacement and it was immediately addressed and I had it within four days of my request works great."
• "The company has amazing customer service, makes me feel like a valued customer and make me want to continue to purchase items from this seller."
• "I received a broken tray and the great customer service is sending me a new one."
• "UPDATE: seller shipped me a new unit."
• "The ostba people emailed me today and are giving me a $25.00 refund on the food dehydrator."
• "Amazon is making it right."
• "AFTER A FEW MONTHS THE COMPANY HAS TAKEN CARE OF ME, AWESOME."

Cons:

• "I email them on the 16th, 19th and 23rd and to this day have not heard from them about replacing this item which is still under warranty."
• "The support team of OSTBA kept ignoring my complaints!"
• "They DO NOT stand behind their product. They have yet to make this right!"
• "I ordered a replacement but kinda expecting a similar experience."
• "One of the trays has a broken spacer leg. I don't know how to contact you to take care of this other than this review."
• "I have written an email to the company asking for a replacement. We will see."
• "Got a card that says active 2 year warranty, with a website to go to, ostba.com but I can not find this websites."