Nicewell Digital Graduation Stainless Tempered Reviews Summary

Build Quality and Design

Pros:

• "It seems really well made and I use it for many things."
• "I love the sleek profile of this scale and I haven’t had any calibration issues."
• "Nice look, many functions."
• "It's easy to use and nice looking."
• "This scale is sleek and compact but takes AAA which lasts way longer! I think I changed my battery once in a whole year."
• "Super easy to use, slim design so easy to store away without taking up space."
• "This scale is sturdy and well made (There’s some weigh to it)."

Cons:

• "This product is now a dud."
• "The touch buttons are affected when measuring sauces if spilled and is just a waste of time."
• "The only thing that I wish was different is the color: the base is white."
• "The glass surface is a bit slippy."
• "It scratches comically easily."
• "The scale was also made of flimsy plastic that felt like it could break at any moment."
• "There's a pic on the product page showing a faucet POURING water onto the scale, which would absolutely ruin it in real life."

Customer Service

Pros:

• "I am very satisfied with the customer service I received."
• "I emailed Nicewell regarding the problem and they replied within a few days and replaced my product within 1 week (no questions asked)."
• "Great scale. Great service. It did stop working unexpectedly, however their lifetime warranty through the manufacturer was able to replace it."
• "Nice to find a company that stands behind their product!"
• "The company Is an awesome and friendly service."
• "Wonderful customer service, prompt replies! Sent a new scale, with tracking information."
• "I contacted the Nicewell company, and a new scale was sent automatically, and it works perfectly. I was very impressed with their customer service."

Cons:

• "Manufacturer claims they provide a “lifetime replacement guarantee” in the literature provided with the scale but this has not been my experience."
• "Emailed Nicewell with no response! Going to have to go to amazon and demand response or full refund."
• "I emailed them back and forth and they will not make good on it."
• "I contacted customer service. They requested a short video of what their product was doing. I sent them the video they requested only to have them tell me the warranty will not cover and to contact Amazon."
• "This sale is now unusable and the contact information to get a warranty replacement has disappeared."
• "Nicewell did not provide an accurate description of this food scale... After contacting Nicewell, the company did not provide any resolution to this problem except to say to contact Amazon."
• "I’m highly disappointed. I’m working with a nutritionist and I needed an accurate scale - being without one is a huge problem. I emailed the company."

Functionality and Accuracy

Pros:

• "It's weight measuring capability goes up to 22lbs."
• "Very accurate and now indispensable in the kitchen."
• "Accuracy is right on based on weighing some known weights."
• "Seems to be very accurate as well."
• "The scale is quite accurate."
• "Accurate. I buy 5-6 pounds of ground turkey or burger for the dogs and like to portion it out into one lb. chunks."
• "This scale allows precise food measurement when precision is important, especially when baking."

Cons:

• "Recently, the scale has become intermittently erratic, and off by as much as 40%."
• "The numbers weren't even close to accurate after just a few months of use."
• "For me it's useless and on top of that, if you only need 1 gram of ingredient it doesn't start showing the weight until you have at least 2 grams."
• "The weights are all over the place."
• "The measurements are off really bad also."
• "It is not precise at all. It does not measure to 1 gram, not even 2."
• "This scale does not read accurate at all."