RTIC 1333 Tumbler 20oz Graphite Reviews Summary

Customer Service

Pros:

• "RTIC's customer service rocks."

Cons:

• "I wrote to RTIC's customer service and they had me send my Amazon order # to them. They then told me I had to deal with Amazon."
• "The tumbler is amazing but the customer service and warranty not so much."

Material and Design

Pros:

• "Absolutely love this product."
• "The stainless steel tumblers are attractive, durable, and easy to clean."
• "I have fallen in love with RTIC tumblers since getting one as a Christmas gift in 2016."
• "These will fit perfectly in the cup holders on the new golf carts at our course."
• "The cup is durable & well-made."
• "I love the purple color."
• "RTIC has its logo on the tumbler and the lid."

Cons:

• "However, for some reason, I just don't like drinking out of a stainless steel cup."
• "It has a dent at the bottom edge of the cup. It wobbles now when placed on a flat surface."
• "The matte finish is easily scratched."
• "Till I noticed something odd about the bottom... It just is not seated the same on both sides."
• "Only problem, it does not fit into our older Cadillac (2007) cup holders."
• "It's a bit too big for my hands to hold."
• "The 'new style' tumbler sweats, does not keep ice for more than 6 hours and the inside of the tumbler walls fills with liquid."

Insulation Performance

Pros:

• "Since I got this I seem to drink more water because this keeps it soo cold!"
• "After 3 hours, the contents are still hot."
• "It keeps cold drinks cold and hot drinks hot for a very long time."
• "Keeps ice for impossibly long periods of time."
• "Ice remains Ice over 24 hours."
• "My coffee stays hot for hours, and ice cubes simply refuse to melt."
• "If I fill the whole cup with ice and add water, the ice keeps for 36+ hours."

Cons:

• "The first day I used it, it kept my coffee hot for a long time. That was great. However there was a leak around the mouth where the lid meets the cup."
• "I'm beginning to think this is a three hour tumbler, not 24 hours."
• "It does not keep ice for 24 hours as advertised."
• "My tumbler loses most of it's ice within a couple of hours while sitting on my desk."
• "The ice melts within 2 hours and my drinks become warm shortly thereafter."
• "I am rating it low, as I have found it doesn't keep ice longer then 1 -1/2 hours."
• "This one barely keeps ice 6 hours."