timecity iPad 7th Generation 10 2 Reviews Summary

Durability

Pros:

• "It very durable and great if you have kids."
• "Having bought this heavy duty ipad case for my youngest daughter just last February 2023, it has survived being dropped from stairs, dropped from the bed, dropped from the couch, and has no dents, dings, or scratches."
• "Nice protection for an expensive electronic device with little investment."
• "It is very durable and easy to place."
• "This case has really held up. I purchase an iPad ninth gen for my 13-year-old daughter she is constantly dropping it because she watches her iPad in bed and this case has a very durable."
• "The three-in-one silicone + PC structure provides unmatched shock and drop protection."
• "This case is very sturdy and can withstand being dropped multiple times."

Cons:

• "The stand part broke off after always being very difficult to snap in and out. It wasn’t repairable because the design of the pin and hinge."
• "Then the kickstand button broke on the back and can’t use that feature anymore."
• "But the kickstand stopped working after about 6 months."
• "The kickstand part of the case is built cheaply, I have had this case only three months and latch to hold the kickstand in place when it is out is broken so I can no longer prop up the iPad on a table."
• "The fragile plastic piece that locks the pull out stand in position."
• "The back piece broke."
• "The stand button broke when I was setting it up to use."

Design and Functionality

Pros:

• "I like the hand strap on the back for easy carry and holding."
• "Love that this has the hand holder but also can hang in the car for movie viewing."
• "He loves the stand in the back for propping up and the clip works great in the car to attach to headrest."
• "It fits my iPad as expected. Very easy to switch between portrait and landscape."
• "It’s very lightweight, but provides solid protection of device."
• "It also has an awesome shoulder strap system, hand-hold strap and adjustable kickstand."
• "The stand is great to prop it for a quick demo or showing a video."

Cons:

• "One of the issues I have had with this case is the tab that holds the kickstand on this case. It is a little difficult especially for a child to press it down so that the kickstand disengages and collapses."
• "Does Not work with Apple™ Smart board keypad. Case covers up the attachment area, with no pop out(like for power cord) for the Apple Smartboard connection area."
• "The kickstand is a bit tight and difficult to remove for use."
• "There is also a kickstand conveniently tucked underneath the strap, flush with the strap mount."
• "Only bad thing some times you really have push hard on glass cover to touch screen."
• "The stand was difficult to fold back into the case."
• "The stand is difficult to pull out and push back in and has thin pieces of plastics making it all work."

Customer Service

Pros:

• "03/28/2024 - Editing to add: Excellent customer service. Seller contacted me promptly and is shipping a new case."
• "They reached out to me! They asked me what happened and immediately sent a brand new iPad cover for my grandson!"
• "The seller contacted me after reading my review and asked to send me a new case to replace the broken one."
• "*UPDATE*The seller contacted me and is sending me a new one out! Great customer service!!"
• "We wrote to the seller to get the strap replaced and they sent a replacement for the entire item the next day which was awesome of them to do."
• "The seller contacted me within 12 hours of my review and resolved this issue quickly!"
• "They responded by sending me a new item. There is a six month warranty that I was unaware of."

Cons:

• "I wasn't able to contact the seller."
• "Update again: I am returning this for a refund. Case broke within 2 months. I am Going to a different brand now. Can’t get in touch with the seller and amazon stated seller doesn’t have an email address."
• "I will not again buy this case, under whatever name it may be marketed."