TOPGO Ultra Sturdy Non Shaking Automobile Smartphone Reviews Summary

Build Quality and Design

Pros:

• "Product is a well made holder for my cellphone which fits perfectly in my truck cupholder!"
• "Despite being on a flexible stick, this unit is very solid and sturdy."
• "The materials used for the phone holder are good quality plastic with a sturdy base."
• "Very solid and high quality materials, my phone does not shake or rattle at all."
• "The build quality of the mount is great, it's solid."
• "The product seems to be well built and solid in construction."
• "Very well made, easy to put together, and much more convenient holder."

Cons:

• "The neck that goes from the base to the actual piece that holds your phone isn't sturdy, so basically any moment the vehicle experiences will make the phone/screen shake."
• "The phone bracket has four slide clips that appear very flimsy, and seem to be dependent on gravity to hold them in place."
• "The only drawback is that, if I bump the phone it can cause the part which is gripping the phone to come off the stem."
• "It's spindly, not solid. Worst of all, the phone holder part will not stay attached."
• "The hardware used to connect the phone holder with the gooseneck and the gooseneck with the base were poorly chosen and failed after moderate use."
• "The grips that are supposed to hold my phone in position are barely deep enough to reach around."
• "The bottom extension brace (where the phone sits on) could be a little wider so phones that are in cases could actually rest on it."

Adjustability and Compatibility

Pros:

• "The flex stick is easy to maneuver into the desired position."
• "It has a lot of adjustment for different size cup holders."
• "You can adjust it to fit any cup holder."
• "It fits into my cup holder (Toyota SUV) and is strong enough to hold my Samsung S20 which is a larger size."
• "It fit the cupholder in a RAM 1500 just fine."
• "This unit is adaptable to fit oversize cups and larger phones."
• "Fits many size phones!"

Cons:

• "The ball joints are not the same size so you cannot assemble the phone holder to the cup base."
• "The side grippers could be a tad wider to grasp thicker phones."
• "The prongs need to be a longer."
• "The only suggestion I have is maybe extending the length of the gooseneck another inch or two so that you do not have to look down as far when driving."
• "It seems like it could have had deeper side clamps and worked with more phone configurations."
• "One drawback is that it won’t hold your phone if it has a case on it—and especially if your phone has something attached to the back of it."
• "The bottom phone supports are too short for a phone with a case (ie battery case)."

Stability and Security

Pros:

• "Very stable inside the cup holder even with the heavy iPhone 7 Plus on it."
• "The gooseneck is rigid which makes for a great steady phone hold."
• "The goose neck is very sturdy, keeping the phone from wobbling all over the place like the other holders."
• "It doesn’t wiggle in the cup holder once opened to the right size."
• "The articulating arm is stiff and holds its place without wobbling or shaking once you get it where you want it."
• "It fits tight and holds the cell phone in the holder very securely (in my previous holder the phone would fly out)."
• "The phone is held securely and released by a push of a button."

Cons:

• "I bought this item initially a few months ago it worked perfectly for about 5 weeks then the phone constantly kept falling out of the holder."
• "I have the iPhone 13 pro max in a case that holds my cc’s. It barely fits and has fallen off if I hit a bump on the road."
• "Unfortunately, it snapped at the base of the neck where the holder connects to the base after about 9 days of normal use."
• "The release button on the top rear is not intuitively placed for grasping the phone while releasing the lock."
• "If I have my iPhone with a slim case on and have the MagSafe wallet attached, the phone constantly falls out."
• "It would loosen occasionally. Eventually it broke in a completely unrepairable manner."
• "The insertable feet with this product are hard. I prefer the rubber feet because they don't slip and will not damage the cup holders."

Customer Service

Pros:

• "I am so glad I decided to purchase because it’s actually great quality, easy to use!"
• "Great customer service!"
• "I liked that I had an issue with my product and customer service went above and beyond and immediately sent me a replacement!"
• "I had a minor issue with the first one I got, but I e-mailed company and they, immediately, got back to me and quickly resolved the problem."
• "The best part about this product is the exceptional customer care, they responded to my questions and sent me a replacement."
• "Contacted their customer support, it’s a small business. They reached out to me immediately, offered to replace each one with a new one, no charge and no need to return the old ones."
• "Contacted company with the missing part mentioned. They asked for a picture. Apologized and immediately made arrangements for a replacement!"

Cons:

• "It took several weeks to actually get the replacement (and I had to contact them again to find out if they ever shipped the replacement)."
• "I owned it for 3 months before the bottom plates where it expands to fit your cup holder broke."
• "Then one day he went to put his phone it and the neck snapped off at the base."
• "This time I emailed the company to honor their warranty a few days ago with no response."
• "The product finally broke up after 3 months."
• "The mechanism for adjusting it to various cupholder sizes was good, until it stopped working properly."
• "One of the feet that extend to meet the wall of the Ford cupholder had snapped at its base."