Hoover Smartwash Automatic Cleaner FH52000 Reviews Summary

Assembly and Usability

Pros:

• "The machine was easy to put together right out of the box and intuitive to use."
• "The assembly was just a couple of steps, which I found easy to complete."
• "So my Hoover Smartwash Automatic Carpet Cleaner, arrived early, undamaged and remarkably easy to assemble."
• "This carpet cleaner is very easy to assemble and use."
• "I liked the ease of assembly and how quickly I was able to get started cleaning my carpet."
• "It is really easy to use."
• "It’s easy to use and does a decent job cleaning flat carpeted surfaces."

Cons:

• "It wasn't easy to use. The manual was not helpful."
• "The only part I do not like is the handle release, it is a little hard to get the handle to release."
• "It’s a tad flimsy when disassembling and reassembling to clean it."
• "However, the inside roller brush is a BEAST to put back in, the front one much easier."
• "It's simply awkward."
• "The Wheels are flimsy/cheap and are a concern in durability, different then shown."
• "However, things keep breaking on it. First the wash/dry light stopped working and then the plastic bristle cover hinge broke off."

Cleaning Performance

Pros:

• "I love the floor cleaning, does very well."
• "As far as getting carpets clean this is a great machine. It has great suction and it really gets out deep stains."
• "This does a great job, better than the one I rented from Lowe’s and the drying feature works amazingly."
• "If you are in the market for an honestly good carpet cleaning solution then I highly recommend this product."
• "It cleans pet stains very well and refreshes old plush carpet to almost new condition."
• "It worked wonderfully on my livingroom carpet...!!"
• "It picks up all the specks of dirt, it is really easy to use."

Cons:

• "The suction power sucks. And I need suction to pick up deposited water, cleaning fluid, and grim."
• "The fresh water tank leaks from the valve on the bottom, it's not a slow leak it pours out."
• "It only does an okay-ish job on berber."
• "The cleaning and suction is very good."
• "It cleans well, however I purchased it for the pet-stain/scent removal- In which it falls short on."
• "This is the third carpet shampooer I've owned and the worst at cleaning."
• "The only good thing about it is that it does a good job sucking the solution out of the carpet."

Design and Features

Pros:

• "The new model has a removable Spinning brush system which is a plus compared to the inadequate ones on last Hoover carpet machine."
• "I absolutely loved this machine! I bought it in 2020 for my pet boarding business. I’m familiar with carpet cleaners and this is simple to use, clean and get back to the job with the ease of a light weight vacuum."
• "This unit is very user friendly."
• "Hoover wanted a lightweight, maneuverable and easily assembled carpet shampooer which they achieved."
• "I loved being able to take it apart and clean it out after cleaning my carpets."
• "What I like about this Hoover product is the automatic water and soap mixture dispensing system and the ability dry only."
• "I like the 'smart' wash feature (i.e. automatic soap dispensing). It seems to work well and helps avoid over-soaping your carpets."

Cons:

• "Inside packaging while complete looks returned with signs of Re wrapped cords and twist ties."
• "It’s super hard to get the junk out of the plastic nozzle ( I vacuumed first) but still had carpet fibers and dog hair to contend with!"
• "Very well built but the results are really mediocre."
• "After 29 days of waiting for a simple replacement part from Hoover, I called AMAZON and asked for help."
• "The screws inside the dirty water tank have been rusting after about 6 months of ownership."
• "However after just 9 months, the plastic is breaking and some of the functions no longer work."
• "In less than a year, despite nothing appearing broken and only using it a half dozen times, the upholstery/stair attachment suddenly no longer works."

Customer Service and Support

Pros:

• "Upon calling Hoover, they seemed to be aware of these issues while not saying it per se."
• "I did get warranty."
• "Customer service is non-existent since repair places are few and far between and English is never their first language."
• "Contacted Hoover and they sent me new one and didn't even have me return old."
• "But the Hoover people were very gracious and sent me a new replacement unit."
• "I called Hoover customer service and after a short wait, spoke to a very helpful customer service rep."
• "Update: Hoover contacted me and replaced the parts that disintegrated."

Cons:

• "We tried to reach customer support multiple times and no one answers the call."
• "Canadians are screwed because you have to try to reach someone over the phone, and that's a nightmare."
• "So I went to Hoover's support site and could NOT find JUST the missing part? Odd, but the clincher is the replacement I found includes the roller brush that I do NOT need and is $48.71.... ARG !!"
• "Never ever will i buy another Hovver product. I am so very disappointed. Upset and angry that Hovver can't make better products."
• "Hoover: PLEASE sell me this part! I want to give you my money, but I will not buy another product from you when this one should be working perfectly fine."
• "However, if you use a hand tool much for furniture etc then this one may not be for you, When you release the button on the hand tool water still sprays out for quite a while, button feels spongy, like it is not a clean on or off and this makes use almost impossible."
• "Called Hoover and was told they do not sell any parts within the machine."