Nekteck Back Neck Shoulder Massager Reviews Summary

Massage Quality

Pros:

• "Wonderful massage feeling, just the right amount of pressure & motion - hits all the right spots."
• "This felt fantastic and helped work out knots in the exact places on the neck and shoulder causing me so much trouble."
• "It worked great for muscle pain in my neck."
• "Each time it relaxes me to sleep."
• "It is surprisingly effective and very strong."
• "Very handy to use and very effective."
• "This product has turned out to be a game-changer."

Cons:

• "The nekteck neck massager with heat is defective."
• "In order to get a good massage you have to put your hands or arms into the loops on the device, which puts them at an uncomfortable angle."
• "Its too bulky to place under back while lying down."
• "After a few massages, the device isn't working anymore."
• "Poor quality. Seams ripped on the fabric within a year, exposing the interior mechanisms."
• "The rotating balls were very hard and uncomfortable unless you have a lot off muscle on your back."
• "It consistently pinches and grabs your skin and creates bruising and knots in your neck!"

Customer Service

Pros:

• "Update: Customer service on this item was above average."
• "This incredible team goes above and beyond."
• "This company did indeed send a refund and checked to make sure I received it."
• "The company reached out and sent me a replacement for it."
• "The seller is also very responsive with any questions and or concerns."
• "I was contacted by the company and the matter has been resolved with 100% satisfaction."
• "They are a company I will trust from here on out."

Cons:

• "It won't power up or do anything, I emailed the company weeks ago and have received no help or response."
• "Only criticism would be to make it a little easier to contact someone about this after a few months."
• "Sent an email to the support team and I'm still waiting for a reply."
• "I have notified customer service and was told I'm ineligible for an exchange!"
• "I called customer service and was told they could do nothing as it was only good for 30 days."
• "The company should replace this for free, but it's out of the 'Return Window'."
• "Amazon won’t accept a return because it is beyond the return window despite the product being defective."

Product Durability

Pros:

• "The new product works great and I actually think the heating part is better than the original one purchased."
• "The company honored their one year warranty and I now have a replacement."
• "To my surprise, the company sent out a replacement immediately."
• "The massager itself is built to last a long time. The electronics are solid. The material is well stitched. It is strong and sturdy."
• "I have owned 3 very, very expensive massagers almost identical to this one which all broke within 3 months of daily use. This one has been by far the most reliable."
• "The company honored their 12 month warranty and is shipping me another unit. A+"
• "After contacting the company they replaced the massager and so far, so good."

Cons:

• "However, within 2 months it broke."
• "It worked great for a month. I went to use it today and plugged in the rollers are struggling to move with even the lightest pressure."
• "But within a few weeks and about 4 uses something came loose inside and rattled around."
• "Bought in Feb 22, now Dec 22 and it won't turn on. Barely used, brand new condition and nothing!"
• "This massager was great up until it randomly stopped turning on."
• "The massage balls would stop spinning and the unit would shut off."
• "Very disappointed in this massager! I bought this for my sister as a birthday present in October. She initially loved it, but by April it had completely died and wouldn’t recharge."

Design and Comfort

Pros:

• "It’s easy to operate, plus is the perfect size for just about anyone."
• "You can also use it on low back and legs."
• "It massages 2 different ways."
• "I bought one for my 84 year old father who is a disabled veteran and he loves it."
• "I use this for my neck, shoulders, lower back and even hamstrings. the shiatsu action is great, and the heat helps, too."
• "You can rotate and move the massager around to get to each muscle."
• "It really kneads the muscles and you can get the exact spot."