Ostrich CHS 1002B Lounge Chaise Reviews Summary

Design and Comfort

Pros:

• "Very lightweight and easy to carry as well as unfold."
• "I can read or use my phone while laying out in the sun."
• "Love that you can lay completely flat to tan your backside, while at the same time read a book or your phone out of direct sunlight by using the arm and face holes."
• "The arm and face holes make this chair my go to read face down in the sun."
• "It’s nicely made, big, sturdy."
• "This chair is comfortable especially when laying down on your stomach."
• "It is comfortable and sturdy and long enough for my legs. Love that you can lay flat and read a book, look at your phone, etc..."

Cons:

• "But the backrest doesn’t stay up and keeps falling down and I’ve only used it 3 times."
• "ok...whoever decided the leg hinges should protrude upward right into where your shoulders would lay...is the worst & has no business designing chairs."
• "The width of the chair is too narrow for my build. My elbows and arms are leaning on top of the frame and hinges."
• "The chair is extremely narrow -- so narrow that when you lie on your back, your arms will rest on the points of the metal ratchets designed to hold it in the promised three positions."
• "I only weigh 120 lbs and my shoulders barely fit within the frame and there is ZERO room for your arms while laying on your back."
• "However, I’m 5’10 and my feet uncomfortably dangle off the end and it isn’t wide enough on the sides for me to put my arms beside me unless I want the metal parts to dig into my arm."
• "The chair is well made. The problem is the fabric is too tight."

Durability and Quality

Pros:

• "I sprayed all the mechanisms with DW-40 and lubricated it with a Teflon lube spray and it is amazing how much smoother the chairs work now."
• "They were kind enough to honor the warranty even though we had just passed the 90 day warranty."
• "Amazon quickly shipped a replacement."
• "The face cushions are super comfy and the chair is very well made."
• "It’s well built, as advertised and does what it’s supposed to."
• "The fabric was very nice as well as the face/head cushion."
• "I contacted the company, they gave me a code for a replacement."

Cons:

• "It rained last night, and there was a small puddle on the seat so I stood it up to let the water drain off and rancid smelling copper mud-like material came pouring out of the tubes."
• "This chair was awesome but broke after using it three times."
• "Unfortunately, after 3 uses the aluminum legs gave way (see pictures) to my weight and split!"
• "The gears on one side of each of them have jammed and no longer allow you to recline."
• "Awful customer service from Ostrich AND Amazon. No refund from anyone after this chair ripped after only 5 uses."
• "The metal is way too thin and the overall product feels cheap."
• "Bought this chair 4 times and 3/4 have ripped in the same spot."

Customer Service Experience

Pros:

• "Amazon got it to me so quickly! Great service!"
• "Amazon was great about refunding the money though, no problems with Amazon."
• "I'm well pleased with this product!"
• "I am keeping it for kids under 10 years of age at the pool."
• "It's a very comfortable chair that's convenient with the face and arm holes."
• "I've had mine for 3 years before they ripped on the sides, probably due to leaving them out in the sun too much."
• "I purchased this because an influencer liked it and because it has good reviews."

Cons:

• "I attempted to contact the manufacturer- which was beyond useless."
• "I chatted with customer service and they were not helpful."
• "I called them and they acted like they could care less."
• "Even more of a pain was that we had to pay to ship it back. It's over $25 to return it."
• "I contacted the company and they would not honor the 90-day warranty because we didn’t buy it from them we bought it off Amazon."
• "I tried getting in touch with someone and Amazon will not allow any contact because my return date expired 5 days ago."
• "This chair constantly collapses."