PETLIBRO Replacement Stainless Adjustable Dispenser Reviews Summary

Product Durability

Pros:

• "The new one shows the water level, has an optional nightlight and is far easier to disassemble to clean."
• "I have been able to get both replacement filters so I can keep the filtration nice and clean and the fountain has been running non-stop for two years."
• "We got this water fountain 7 months ago and it’s still going strong."
• "Customer service team is very helpful and friendly, quick to respond to any questions."
• "This bowl is easy to refill. I just pop off the lid and use a cup to pour more water in."
• "Stunning and modern design."
• "It looks nice, has adjustable fountain flow, holds plenty of water."

Cons:

• "Had it less than 6 months and it stopped working."
• "The motor went kaput despite regular cleaning and filter replacement, so its lifespan was barely six months."
• "Stopped working within 4 months. I maintained it, changed filters and cleaned it regularly and it stopped working within 4 months."
• "However, it stopped working after around 8 months... I believe it may be a pump issue."
• "The pump stopped working suddenly and there's no 'get help' button on my order page."
• "Pump stopped working. The pump lights up but does not pump water."
• "This just stopped working. Pump turns on indicated by blue light but nothing happens."

Customer Service

Pros:

• "I changed to 5 stars because Customer Service out reached to me!!!"
• "The company reached out to me to rectify the situation."
• "The seller reached out to me and provided a refund for this product."
• "Customer service reached out and replaced the product. Great service."
• "Out of the blue, the company contacted me to inquire about my review and how they could make me happy and they did."
• "Customer service sent replacement motor coz it was under warranty. New motor is very quiet."
• "Petlibro reached out to me and suggested a different model and provided a gift card toward the purchase of a different model."

Cons:

• "There doesn’t seem to be a way to reach customer support."
• "We are out of our return window and I cannot reach the seller. Upset."
• "PetLibro never replied to my message asking about this."
• "I have not been able to reach anyone."
• "There does not appear to be contact information."
• "I have tried for a month to contact Petlibro."
• "It takes a week to hear from customer service about their warranty."

Design and Usability

Pros:

• "The bowl is easy to assemble and holds a good amount of water."
• "It's quiet enough so that can have one in my bedroom and the noise never bothers me."
• "I like this one better because it's stainless steel and holds more water."
• "The filters come with a sponge ring that goes around the water pump to keep out additional gunk."
• "Durable (stainless steel)."
• "It’s quiet, ease to clean and the stainless steel makes it look sleek and modern."
• "I’m very satisfied."

Cons:

• "If I want to rinse it out, I have to unplug it from the wall (annoying), and take the cord and adapter with me to the sink."
• "Save your money and get a fountain with an auto shut off!"
• "During the night she takes her paw and tips it over and all the water gets on the floor."
• "So far it's been working great! My small complaint is I wish I could see the water level in it, so I can refill it quicker."
• "Every time I cleaned it, I struggled getting the parts off and it was frustrating."
• "Kinda of bummed, our cats love this, and otherwise it's a great water dish, but the pump stopped working out of the blue."
• "It's loud and hard to open to replace water or clean."